Sandra Yushinsky
KINGSLEY
Summary
Detail-oriented Medical Receptionist with expertise in patient scheduling and HIPAA compliance. Proven ability to manage high call volumes while delivering exceptional customer service.
Overview
42
42
years of professional experience
1
1
Certification
Work History
Medical Receptionist
NEPA Community Health Care
Montrose, Pa.
01.2022 - Current
- Managed patient check-in and appointment scheduling efficiently.
- Coordinated communication between patients and healthcare providers.
- Maintained electronic health records with accuracy and attention to detail.
- Trained new staff on operational procedures and systems usage.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Fostered welcoming environment, greeting patients warmly upon arrival.
ER Technician/Emergency Medical Technician
Barnes Kasson Hospital
Susquehanna, PA
01.2012 - 12.2021
- Administered emergency medical care to patients in high-pressure situations.
- Collaborated with healthcare team to ensure timely and accurate patient assessments.
- Operated and maintained medical equipment, ensuring optimal functionality during emergencies.
- Coordinated patient transport within the hospital to expedite critical care services.
- Implemented workflow improvements that enhanced efficiency in ER operations and patient throughput.
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Collected vital signs accurately and consistently, allowing for timely interventions when necessary.
- Maintained a clean and safe environment for patients, reducing the risk of infection and promoting overall wellbeing.
- Managed inventory of supplies within the ER unit assuring proper stocking levels for daily operations.
- Quickly responded to codes and cardiac monitor alarms.
- Worked with nurses to assess patients and prepare for tests and procedures.
- Safely transported patients by wheelchair, stretcher, or bed to other units.
- Applied critical thinking skills in various situations such as prioritizing tasks based on severity level or recognizing potential life-threatening conditions.
- Assisted with wound care and dressing changes, promoting proper healing and preventing potential complications.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Attended regular training sessions to stay current on best practices within emergency medicine field.
- Supported physicians during emergent procedures, ensuring optimal patient care and safety at all times.
- Followed all hospital policies and procedures and complied with local, state, and federal agency and accrediting body guidelines.
- Provided emotional support to patients and families during challenging moments, fostering trust and open communication with healthcare providers.
- Improved patient satisfaction by providing compassionate and efficient care in a fast-paced emergency department setting.
- Operated medical equipment proficiently, optimizing its use for diagnostic purposes or patient monitoring.
- Expedited admissions process by gathering essential information from incoming patients, enabling prompt care delivery.
- Assisted medical professionals with diagnostic procedures, contributing to accurate diagnoses and appropriate treatment plans.
- Streamlined communication between medical staff, enhancing collaboration and improving patient outcomes.
- Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
- Participated in quality improvement initiatives to enhance overall care delivery within the emergency department.
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Measured and fit crutches and canes, instructing patients on proper use of support devices.
- Continuously monitored patients and reported changes to head nurses and physicians.
- Liaised between nurses, physicians, patients and visitors.
- Assisted in preparation and maintenance of patient charts, documenting all care given.
- Facilitated transfer of patients throughout medical facility and between departments.
- Took and recorded patients' vital signs, documenting in medical charts.
- Disinfected tools, equipment and surfaces between patients.
- Monitored patient progress and reported changes to healthcare professionals.
- Supported patients and family members, actively listening to concerns and offering compassionate care.
- Obtained patient or family member authorizations for tests and procedures.
- Cleaned and set up rooms in preparation for patient appointments.
- Completed necessary reports and documentation on time and to specifications.
- Transported patients to and from appointments, assisting with getting in and out of vehicles.
- Coordinated with other healthcare professionals to provide patients with comprehensive care.
- Provided family members with general health education and tips for patient care.
- Answered patient inquiries and provided information about healthcare services.
Sterile Processing Technician
Moses Taylor Hospital
Scranton, PA
03.2007 - 01.2012
- Operated sterilization equipment to ensure compliance with safety standards and protocols.
- Maintained accurate inventory of surgical instruments and supplies for efficient workflow.
- Conducted routine inspections of sterile processing areas to uphold cleanliness and organization.
- Trained new staff on sterilization techniques and departmental procedures to enhance team performance.
- Implemented process improvements that increased efficiency in instrument preparation and turnover times.
- Collaborated with surgical teams to ensure timely availability of sterile instruments for procedures.
- Monitored quality control measures, ensuring adherence to infection prevention guidelines during processing activities.
- Led initiatives to streamline workflow processes, reducing turnaround time for surgical instrument reprocessing.
- Wrapped trays, instrument packs, and sets.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Supported surgical teams effectively by preparing instrument trays according to procedure requirements.
- Reduced risk of infections by maintaining a clean and sterile environment within the processing area.
- Enhanced patient safety by ensuring proper sterilization and packaging of medical equipment.
- Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.
- Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
- Ensured timely availability of surgical instruments by prioritizing urgent requests and efficiently managing workload.
- Inspected sterile package integrity prior to distribution.
- Tested sterilization equipment by performing regular checks and maintenance to keep instruments in working order.
- Verified and maintained proper documents and records for sterilization.
- Demonstrated strong problem-solving skills when troubleshooting issues with autoclaves or other sterilization equipment.
- Corrected instrument sets according to current standards and established count sheets and instrument tracking systems.
- Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
- Recorded biologicals and test results.
- Operated specialized equipment using steam, gas and chemical methods to sterilize equipment.
- Achieved high levels of accuracy in record-keeping, logging important data related to sterilization cycles and equipment usage.
- Ensured strict adherence to regulatory guidelines during decontamination processes, mitigating risks associated with improper handling of biohazardous materials.
- Streamlined workflow for the department by organizing instruments and equipment in a systematic manner.
- Handled and disposed of sharps, biohazards and other hazardous materials in accordance with established protocols.
- Picked instruments and supplies for surgeries.
- Promoted a safe working environment, adhering to established guidelines for handling hazardous materials.
- Ordered and restocked supplies for decontamination and surgical areas.
- Enhanced patient outcomes by ensuring the consistent provision of high-quality, sterile medical equipment and supplies during surgical procedures.
- Identified parameters and sterilization method required for each item to be sterilized.
- Assisted in staff development by providing guidance to new team members on proper sterile processing techniques.
Restaurant Manager
Elbys, Willobys, Montrose House
05.1984 - 06.2007
- Oversaw daily restaurant operations, ensuring high standards of service and customer satisfaction.
- Managed inventory control processes, optimizing stock levels and reducing waste.
- Developed staff training programs, enhancing team performance and service delivery.
- Implemented cost-control measures, improving overall profitability of restaurant operations.
- Coordinated scheduling for front-of-house and back-of-house staff, ensuring adequate coverage during peak hours.
- Fostered positive relationships with suppliers, negotiating contracts to enhance product quality and reduce costs.
- Analyzed customer feedback to identify service improvements and address operational challenges effectively.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Led initiatives to enhance guest experience, resulting in increased customer loyalty and repeat business.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
- Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
- Achieved consistent compliance with health and safety regulations, conducting regular staff training sessions.
- Implemented cost-saving strategies, reducing waste through meticulous inventory management.
- Boosted customer satisfaction, introducing customer feedback system to address and rectify concerns promptly.
Education
High School Diploma -
Lackawanna Trail Jr. Sr. High School
Factoryville, PA06-1982
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Patient registration
- HIPAA compliance
- Appointment setting
- Insurance verification
- HIPAA guidelines
- Appointment management
- Payment collection
- Patient relations
- Letter preparation
- EMR / EHR
- Workflow optimization
- Documentation
- Mail management
- Medical office procedures
- Proficient in [software]
- Pre-hospital care
- Co-payment collection
- Typing [number] wpm
- Petty cash management
- Patient callbacks
- Customer service
- Problem-solving
- Computer proficiency
- Cash handling
- Collaboration and teamwork
- Time management
- Critical thinking
- Organization and time management
- Adaptable and flexible
- Calendar and appointment management
- Insurance authorizations
- Relationship building
- Patient eligibility requirements
- Flexible schedule
- Patient health information Access
- Clinical support
- CPR certified
- BLS certified
Certification
- Certified [EMT-B], Harford Volunteer Fire Company - 2004 to present.
- EMS Ambulance Captain for 8 years
Timeline
Medical Receptionist
NEPA Community Health Care
01.2022 - Current
ER Technician/Emergency Medical Technician
Barnes Kasson Hospital
01.2012 - 12.2021
Sterile Processing Technician
Moses Taylor Hospital
03.2007 - 01.2012
Restaurant Manager
Elbys, Willobys, Montrose House
05.1984 - 06.2007
High School Diploma -
Lackawanna Trail Jr. Sr. High School