Sandy Heng
Atglen
Summary
Professional with strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Consumer Banking Regional Team Leader
S&T Bank
01.2024 - Current
- Provide operational support to the Regional Manager
- Conducted performance evaluations, providing constructive feedback for growth.
- Implemented best practices to enhance service delivery and client satisfaction.
- Enhanced customer satisfaction with consistent follow-up on service issues.
- Developed strong relationships with clients, resulting in increased customer satisfaction and repeat business.
- Created a positive work environment through regular team-building activities and open communication channels.
Community Banking Manager
S&T Bank
07.2021 - 01.2024
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and business partners through account development.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Mentored and trained new hires and team members
- Assisted in developing new sales process for team members to enhance skill sets and customer relationships
Assistant Branch Manager
S&T Bank
02.2020 - 07.2021
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
Personal Banker
DNB First/S&T Bank
09.2016 - 02.2020
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Education
Accounting
DeVry University
Online01-2011
High School Diploma -
J.P McCaskey
Lancaster, PA01-2002
Skills
- Operational oversight
- Client interaction
- Problem solving
- Communication
- Coaching and mentoring
- Adaptability
- Teamwork and collaboration
Timeline
Consumer Banking Regional Team Leader
S&T Bank
01.2024 - Current
Community Banking Manager
S&T Bank
07.2021 - 01.2024
Assistant Branch Manager
S&T Bank
02.2020 - 07.2021
Personal Banker
DNB First/S&T Bank
09.2016 - 02.2020
Accounting
DeVry University
High School Diploma -
J.P McCaskey
Similar Profiles
SARAH SHEREDYSARAH SHEREDY
Consumer Loan Quality Control Analyst at S&T BankConsumer Loan Quality Control Analyst at S&T Bank
JAMES MICHIEJAMES MICHIE
Executive Vice President / Chief Credit Officer at S&T BankExecutive Vice President / Chief Credit Officer at S&T Bank
Leandra GilpatrickLeandra Gilpatrick
Community Branch Manager at S&T BankCommunity Branch Manager at S&T Bank