Professional support analyst with strong background in e-discovery support. Consistently ensures seamless operations through effective problem-solving and communication. Highly adaptable team player focused on delivering impactful results and fostering collaboration. Proficient in diagnosing technical issues, managing support tickets, and providing user training. Reliable and flexible in responding to evolving challenges.
Managed all aspects of database creation and maintenance, including data processing and structured analytics.
Developed defensible workflows for electronic document production and support functions.
Designed keyword searches, coding layouts, and batch workflows to enhance document review efficiency.
Collaborated with legal teams to identify production documents and conduct quality control audits.
Provided technical support for various document reviews, including active learning methodologies.
Delivered comprehensive software training on review management functions to legal teams.
Troubleshot technical issues for legal teams, co-counsel, and clients regarding litigation support systems.
Analyzed and resolved data inconsistencies from clients, ensuring seamless integration into litigation databases.
Created user accounts and managed access control.
Electronic Document Services
a. Facilitate ESI collection with vendors
b. Bates label documents (Pre-production, Production, Trial)
c. Create ShareFile links for sending/requesting large files
d. Create digital binders
e. Password protect files
f. Scrub metadata
Video Services
a. Capture videos from websites
b. Video conversion
c. Synchronize videotaped depositions
d. Create designation/impeachment clips
e. Merge videos/clips into one file
Database Management (Relativity)
a. Create databases
b. Load/process data into Relativity
c. Image documents
d. Create saved searches
e. De-thread emails
f. Run productions
g. Create/maintain privilege logs and redaction logs
h. Archive closed matters
i. Train staff on use of Relativity (coding, redactions, searching, etc.)