Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sanela Usanovic

Pittsburgh

Summary

Professional support analyst with strong background in e-discovery support. Consistently ensures seamless operations through effective problem-solving and communication. Highly adaptable team player focused on delivering impactful results and fostering collaboration. Proficient in diagnosing technical issues, managing support tickets, and providing user training. Reliable and flexible in responding to evolving challenges.

Overview

22
22
years of professional experience

Work History

Practice Support Analyst

BurnsWhite
04.2011 - Current

Managed all aspects of database creation and maintenance, including data processing and structured analytics.
Developed defensible workflows for electronic document production and support functions.
Designed keyword searches, coding layouts, and batch workflows to enhance document review efficiency.
Collaborated with legal teams to identify production documents and conduct quality control audits.
Provided technical support for various document reviews, including active learning methodologies.
Delivered comprehensive software training on review management functions to legal teams.
Troubleshot technical issues for legal teams, co-counsel, and clients regarding litigation support systems.
Analyzed and resolved data inconsistencies from clients, ensuring seamless integration into litigation databases.

Created user accounts and managed access control.


Electronic Document Services

a. Facilitate ESI collection with vendors

b. Bates label documents (Pre-production, Production, Trial)

c. Create ShareFile links for sending/requesting large files

d. Create digital binders

e. Password protect files

f. Scrub metadata


Video Services

a. Capture videos from websites

b. Video conversion

c. Synchronize videotaped depositions

d. Create designation/impeachment clips

e. Merge videos/clips into one file


Database Management (Relativity)

a. Create databases

b. Load/process data into Relativity

c. Image documents

d. Create saved searches

e. De-thread emails

f. Run productions

g. Create/maintain privilege logs and redaction logs

h. Archive closed matters

i. Train staff on use of Relativity (coding, redactions, searching, etc.)






Litigation Support Specialist

Ditto Document Solutions
08.2003 - 04.2011

Education

Bachelor - Economics

Faculty of Economics
Brcko, Bosnia
05-1999

Skills

  • Software knowledge - Relativity
  • User account management
  • Support services
  • Application installations
  • Software troubleshooting
  • User training

Languages

English
Full Professional
Croatian
Native or Bilingual
Serbian
Native or Bilingual
Bosnian
Native or Bilingual

Timeline

Practice Support Analyst

BurnsWhite
04.2011 - Current

Litigation Support Specialist

Ditto Document Solutions
08.2003 - 04.2011

Bachelor - Economics

Faculty of Economics
Sanela Usanovic