Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
3
3
years of professional experience
Work History
Supervisor
Planet Fitness
02.2024 - Current
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Improved facility cleanliness standards, resulting in a more welcoming environment for gym members.
Ensured smooth daily operations by overseeing front desk responsibilities including member check-ins, billing inquiries, and general customer service.
Promoted a positive work environment that encouraged teamwork among employees leading to increased productivity levels.
Concierge
QFS Services
08.2022 - 02.2024
Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
Served as a reliable resource for fellow team members seeking guidance or assistance in completing tasks related to guest services.
Maintained high level of professionalism and discretion when dealing with guests.
Assistant Teacher
Happy Feet Learning Center
01.2023 - 09.2023
Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Supported student physical, mental, and social development using classroom games and activities.
Supervised recess, lunch and daily student intake and dismissal.
Team Member
Chick-fil-A
12.2021 - 08.2022
Enhanced customer satisfaction with timely and accurate food preparation, ensuring consistency in taste and presentation.
Collaborated with team members to expedite orders during peak hours, minimizing wait times for customers.
Consistently met performance goals regarding speed of service, order accuracy, food quality, and cleanliness standards set forth by management.
Cleaned and maintained work areas, equipment and utensils.
TRAINING GENERAL MANAGER/TRAINING COORDINATOR at PLANET FITNESS, GRAND FITNESS PARTNERSTRAINING GENERAL MANAGER/TRAINING COORDINATOR at PLANET FITNESS, GRAND FITNESS PARTNERS