Saniah Key
Philadelphia
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
3
3
years of professional experience
Work History
Supervisor
Planet Fitness
02.2024 - Current
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Improved facility cleanliness standards, resulting in a more welcoming environment for gym members.
- Ensured smooth daily operations by overseeing front desk responsibilities including member check-ins, billing inquiries, and general customer service.
- Promoted a positive work environment that encouraged teamwork among employees leading to increased productivity levels.
Concierge
QFS Services
08.2022 - 02.2024
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Served as a reliable resource for fellow team members seeking guidance or assistance in completing tasks related to guest services.
- Maintained high level of professionalism and discretion when dealing with guests.
Assistant Teacher
Happy Feet Learning Center
01.2023 - 09.2023
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
Team Member
Chick-fil-A
12.2021 - 08.2022
- Enhanced customer satisfaction with timely and accurate food preparation, ensuring consistency in taste and presentation.
- Collaborated with team members to expedite orders during peak hours, minimizing wait times for customers.
- Consistently met performance goals regarding speed of service, order accuracy, food quality, and cleanliness standards set forth by management.
- Cleaned and maintained work areas, equipment and utensils.
Education
High School Diploma -
Esperanza Academy Charter School
Philadelphia, PA06.2022
Skills
- Early Childhood Education
- Natural Leadership
- Student Motivation and Engagement
- Operations Management
- Problem-solving aptitude
- Work Task Prioritization
- Customer Service and Rapport
- Reliability
- Hospitality Service Expertise
- Training and mentoring
- Food Preparation Oversight
- Dependable and Cooperative
Certifications
First Aid CPR
Timeline
Supervisor
Planet Fitness
02.2024 - Current
Assistant Teacher
Happy Feet Learning Center
01.2023 - 09.2023
Concierge
QFS Services
08.2022 - 02.2024
Team Member
Chick-fil-A
12.2021 - 08.2022
High School Diploma -
Esperanza Academy Charter School
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