Sanneh Davis
Philadelphia
Summary
Customer focused hospitality professional with experience in front desk operations, guest services, and dining services. Promoted to front desk based on performance and professionalism. Known for strong communication, multitasking in fast-paced environments, and creating welcoming guest experiences. Reliable, detail-oriented, and team driven.
Well-rounded professional committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses.
Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes.
Overview
7
7
years of professional experience
Work History
Front Desk Associate / Server
The Pinnacle at Plymouth Meeting
Plymouth Meeting
05.2025 - Current
- Promoted from Dining Server to Front Desk Associate
- Greet and assist residents, guests, and visitors, creating a positive first impression
- Manage phone calls, visitor check-ins, and service requests
- Coordinate with staff across departments to resolve concerns efficiently
- Maintain organized front desk area and handle confidential information professionally
Stock Associate
Walmart Store #3388
Lawrenceville
09.2023 - 10.2024
- Stocked and replenished merchandise to meet store standards
- Assisted customers with product locations and inquiries
- Labeled, scanned, and organized overstock inventory
- Maintained safety standards by removing expired merchandise
- Collaborated with team members to complete tasks on time
Server / Shift Leader
Arbor Terrace Hamilton Mill
Dacula
01.2021 - 01.2023
- Delivered high-quality dining service in a senior living environment
- Supervised daily operations and supported staff during shifts
- Trained new employees on service procedures
- Created schedules and monitored performance
- Handled guest requests and cash register transactions
Cashier / Team Lead
Burger King
Lawrenceville
04.2019 - 11.2022
- Trained and supported new hires
- Managed customer orders, complaints, and phone inquiries
- Handled cash accurately and processed refunds
- Verified cash drawers at beginning and end of shifts
Education
Diploma -
Dacula High School
Dacula, GASkills
- Front Desk Operations
- Guest Services & Hospitality
- Customer Service
- Phone & In-Person Communication
- Cash Handling & POS Systems
- Time Management & Multitasking
- Team Leadership
- Microsoft Word & Excel
- Bilingual
- Conflict management
- Problem-solving skills
- Scheduling appointments
- Time management
- File management
- Cash handling
- Listening skills
- Multi-line phone systems
- Front office support
- Guest relations
- Staff management
- Key carding
- Lobby oversight
- Front desk management
- Mail and packages
- Guest services
- Room assignments
- Supply replenishment
- Customer service
Timeline
Front Desk Associate / Server
The Pinnacle at Plymouth Meeting
05.2025 - Current
Stock Associate
Walmart Store #3388
09.2023 - 10.2024
Server / Shift Leader
Arbor Terrace Hamilton Mill
01.2021 - 01.2023
Cashier / Team Lead
Burger King
04.2019 - 11.2022
Diploma -
Dacula High School