Santiago Rivera J.r.
Moosic
Summary
Versatile and results-driven professional with a strong background in logistics and quality assurance, notably at Amazon DSP. Excelled in enhancing delivery efficiency and customer satisfaction through expert route planning and strong communication skills. Proven track record in reducing defect rates by over 30% through meticulous quality assurance and data analysis. Demonstrates professionalism, punctuality, and a commitment to safety.
Logistics professional with proven track record in efficient route management and on-time deliveries. Adept at navigating complex delivery schedules while maintaining focus on customer satisfaction and reliability. Known for adaptability and strong teamwork in dynamic settings.
Professional warehouse specialist with strong expertise in forklift operation and warehouse management. Skilled in inventory control, loading and unloading materials, and maintaining safety standards. Known for effective teamwork and adaptability to changing demands. Reliable and results-driven, ensuring efficient operations and timely task completion.
Offering keen eye for detail and strong commitment to learning and growth within quality assurance. Brings ability to quickly grasp new testing tools and methodologies, ensuring thorough and accurate software assessments. Ready to use and develop analytical skills and attention to detail in a quality assurance role.
Overview
8
8
years of professional experience
Work History
Courier Contractor
Amazon DSP
11.2024 - 02.2025
- Expedited urgent deliveries by prioritizing tasks effectively under tight deadlines, without compromising quality or accuracy.
- Provided excellent customer service during pick-ups and deliveries, fostering strong rapport with clients for repeat business opportunities.
- Enhanced delivery efficiency by optimizing routes and time management strategies.
- Operated scanning devices efficiently, ensuring accurate input of package data into the tracking system.
- Demonstrated adaptability when managing unexpected changes in delivery schedules due to unforeseen circumstances.
- Ensured timely deliveries by closely monitoring traffic patterns and adjusting routes accordingly.
- Minimized potential damage by carefully handling fragile parcels and adhering to specific packing requirements.
- Negotiated resolutions with dissatisfied clients, reinforcing positive relationships between the company and its customers.
- Maximized fuel efficiency through strategic route planning that minimized mileage while meeting delivery timeframes.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Verified package information to check for accuracy and completeness.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
Professional Driver
Werner Enterprises
11.2023 - 08.2024
- Improved customer satisfaction by providing timely and efficient transportation services.
- Collaborated closely with dispatchers to confirm pick-up locations, drop-off points, and estimated arrival times accurately communicated to passengers.
- Kept completely clean driving record with no reportable incidents.
- Contributed to company''s safety record with consistent adherence to traffic laws and regulations.
Receiving Team Member
Walmart Distrubution Center
01.2021 - 11.2023
- Unloaded delivery trucks and organized merchandise in designated areas.
- Collaborated with coworkers to meet daily receiving goals and deadlines.
- Stocked shelves and displayed products for easy access.
- Received incoming shipments and checked items against packing slips for accuracy.
- Operated handheld scanners to quickly track movements between trucks, storage and sales floor.
- Put together pallets for restocking and sales teams to replenish sales floor.
Warehouse Worker
NFI Logistics
01.2018 - 01.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 75 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
Machine Operator
Dr. Preager's Sensible Foods
11.2017 - 12.2018
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
Quality Assurance Analyst
Dr. Preager's Sensible Foods
07.2017 - 12.2018
- Monitored software performance post-deployment to identify areas for improvement.
- Conducted root cause analysis for recurring defects to prevent future issues.
- Identified potential software bugs by conducting thorough test cases and user acceptance testing.
- Improved product functionality by analyzing user feedback and implementing necessary changes.
- Reduced defect rates through meticulous attention to detail during code reviews, working closely with developers to address any identified issues quickly.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
Education
GED -
Passaic High School
Passaic, NJ08-2001
Skills
- Package handling
- Deadline oriented
- Route planning
- Strong communication skills
- Professionalism and punctuality
- Safe driving practices
- Forklift operation
- Truck loading and unloading
- Warehouse organization
- Quality assurance
- Data analysis
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Courier Contractor
Amazon DSP
11.2024 - 02.2025
Professional Driver
Werner Enterprises
11.2023 - 08.2024
Receiving Team Member
Walmart Distrubution Center
01.2021 - 11.2023
Warehouse Worker
NFI Logistics
01.2018 - 01.2021
Machine Operator
Dr. Preager's Sensible Foods
11.2017 - 12.2018
Quality Assurance Analyst
Dr. Preager's Sensible Foods
07.2017 - 12.2018
GED -
Passaic High School
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