Summary
Overview
Work History
Education
Skills
Timeline
Generic

Santina Moore

Pittsburgh

Summary

Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.

Overview

25
25
years of professional experience
2012
2012
years of post-secondary education

Work History

Shift Manager

McDonald's
Pittsburgh
10.2021 - Current
  • Trained new employees on operational procedures and customer service standards.
  • Managed inventory levels to maintain adequate stock for daily operations.

  • Resolved customer complaints promptly to enhance overall satisfaction.
  • Conducted quality checks on food preparation and presentation for consistency.
  • Implemented safety protocols to ensure a safe working environment for staff.
  • Monitored cash handling processes for accuracy and compliance with policies.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Helped employees accomplish tasks during peak periods.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Developed and maintained positive working relationships with staff, customers, and vendors.

Volunteer

Pittsburgh Girl’s Study
Pittsburgh
05.2001 - Current
  • Collaborated with others by contributing time, effort and skills to achieve the organization's goals.

Personal Caregiver

Private Care
Pittsburgh
12.2020 - 04.2024
  • Provided companionship and emotional support to enhance client well-being.
  • .
  • Maintained clean and well-organized environment for client happiness and safety.
  • Assisted patients with daily personal hygiene.
  • Performed light housekeeping duties such as changing bed linens, washing dishes, vacuuming floors.
  • Supervised medication administration, personal hygiene, and other activities of daily living.

Education

Brashear
Pittsburgh, PA

Skills

  • Employee training
  • Inventory management
  • Quality assurance
  • Cash handling
  • Staff supervision
  • Conflict resolution
  • Time management
  • Effective communication
  • Problem solving
  • Organizational skills
  • Attention to detail
  • Decision-making
  • Relationship building
  • Emotional intelligence
  • Team collaboration
  • Adult care knowledge
  • Multitasking and organization
  • Housekeeping
  • Reliability and punctuality
  • Compassionate client care

Timeline

Shift Manager

McDonald's
10.2021 - Current

Personal Caregiver

Private Care
12.2020 - 04.2024

Volunteer

Pittsburgh Girl’s Study
05.2001 - Current

Brashear
Santina Moore