Sara Brodowicz
Warrior Run
Summary
Detail-oriented bank teller with a proven track record in transaction processing, fraud detection, and enhancing client satisfaction. Committed to delivering professionalism and courtesy in high-pressure environments.
Dedicated banking professional with experience in customer relationship development and transaction accuracy. Known for resolving customer issues promptly and implementing security protocols to foster trust and loyalty while enhancing overall client satisfaction.
Results-driven bank teller recognized for attention to detail and stress tolerance. Skilled in processing high-volume transactions and maintaining cash drawer integrity, ensuring compliance with bank policies and maximizing customer satisfaction.
Overview
9
9
years of professional experience
Work History
Bank Teller
Wells Fargo
Edwardsville PA
08.2024 - Current
- Processed customer transactions accurately and efficiently, ensuring adherence to bank policies.
- Assisted clients with account inquiries, providing exceptional service to enhance customer satisfaction.
- Maintained cash drawer integrity through meticulous balancing and reporting of discrepancies.
- Educated customers on banking products and services, fostering informed financial decisions.
- Implemented security protocols during transactions to safeguard against fraud and theft risks.
- Resolved customer issues promptly, enhancing loyalty and trust in banking services provided.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Supported training of new tellers by sharing knowledge of procedures and best practices for efficiency.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Bank Teller
Citizens Bank
Nanticoke PA
02.2021 - 08.2024
- Collaborated with team members to streamline daily operations and reduce wait times for customers.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Counted and packaged currency and coins.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Reconciled cash drawer and resolved discrepancies.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Provided customer records, account statements and copies of checks.
- Educated customers on use of banking website and mobile apps.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Store Associate
ALDI
Kingston PA
02.2018 - 01.2021
- Assisted in maintaining store inventory accuracy through regular stock checks and replenishment.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Operated cash register accurately, processing transactions and managing cash flow effectively.
- Collaborated with team members to implement product merchandising strategies, enhancing store presentation.
- Trained new associates on operational procedures, fostering a culture of teamwork and efficiency.
- Analyzed sales trends to optimize product placement and improve customer engagement strategies.
- Led initiatives for process improvements, reducing checkout wait times and increasing customer satisfaction.
- Mentored junior staff on best practices in inventory management and customer interaction techniques.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
Education
High School Diploma -
Greater Nanticoke Area High School
Nanticoke PA06-2007
Skills
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Cash counting
- Customer relationship development
- Patience and empathy
- Transaction processing
- Listening and comprehension
- Relationship building
- Cash handling expertise
- Data entry efficiency
- Sales and Cross-selling
- Customer needs assessment
- Customer relationship management (CRM)
- Balance transfers
- Fraud detection
- Stress tolerance
- Transaction processing accuracy
- Signature verification
- Financial transactions
Timeline
Bank Teller
Wells Fargo
08.2024 - Current
Bank Teller
Citizens Bank
02.2021 - 08.2024
Store Associate
ALDI
02.2018 - 01.2021
High School Diploma -
Greater Nanticoke Area High School