Sara Coulter
DoorDash Inc.
LATROBE
4
years of professional experience
Reliable Online Shopper and Delivery Driver with strengths in customer service, order accuracy, and timely deliveries. Skilled in route planning, communication, and handling customer needs.
Work History
Online Shopper/Delivery Driver
9 Months- Shopped customer orders accurately using mobile app and store location systems.
- Selected fresh produce, groceries, and household items following quality standards.
- Managed substitutions and out-of-stock items through customer-approved app updates.
- Bagged completed orders carefully to protect fragile and temperature-sensitive items.
- Followed store procedures for order accuracy, sanitation, and customer satisfaction.
- Communicated clearly with customers to confirm preferences and replacement choices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Maintained upbeat, positive attitude in a busy, customer-focused environment.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Expedited deliveries to meet customer deadlines and requirements.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
Delivery Driver
3 Years 7 Months- Navigated high-demand orders efficiently, maintaining consistent service standards across varied delivery zones.
- Completed contactless deliveries accurately, following customer instructions and route optimizations.
- Inspected orders before departure, ensuring item accuracy, sealed packaging, and delivery readiness.
- Communicated promptly with customers and support teams to resolve delivery issues and updates.
- Documented delivery challenges, including delays and address changes, to support smoother resolution.
- Adhered to traffic laws, food safety practices, and platform delivery procedures throughout shifts.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Managed customer inquiries and complaints in a polite and professional manner.
Education
High School Diploma
Skills
Order processing
Order verification
Delivery organization
Accurate money handling
Cash handling
Customer service
Customer satisfaction
Attention to detail
Vehicle safety checks
Communication skills
Merchandise selection
Payment processing
Car maintenance
Delivery documentation
Timeline
Online Shopper/Delivery Driver
Spark Driver
01.2026 - CurrentRead More
Delivery Driver
DoorDash Inc.
03.2023 - CurrentRead More
Greater Latrobe Senior High School
High School Diploma
Read More