Sara Galanaugh
Morton
Summary
Detail-oriented Medical Office Secretary known for exceptional patient service and efficient task execution. Expertise in patient scheduling, medical billing, and electronic health records management enhances operational workflows. Strong communication and problem-solving skills contribute to improved patient care while upholding confidentiality standards. Committed to delivering outstanding administrative support to healthcare teams.
Overview
25
25
years of professional experience
Work History
Medical Office Secretary
Allergy and Asthma Specialty Physicians
Mount Laurel
03.2020 - Current
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Processed payments from patients using cash registers or computers.
- Provided administrative support to the medical staff including physicians, nurses and technicians.
- Ensured all HIPAA regulations were followed when handling confidential patient information.
- Responded to emails promptly from both internal and external customers.
- Set up new patient appointments with appropriate documentation.
- Verified that all required paperwork was completed before patient visits.
- Greeted patients, collected personal information and verified insurance coverage.
- Scanned documents into electronic format for easy retrieval later on.
- Assisted in scheduling appointments for patients.
- Facilitated communication between patients and healthcare providers to improve care coordination.
- Answered phone calls, directed inquiries, and provided exceptional patient service.
- Communicated with patients with compassion while keeping medical information private.
- Utilized medical software for patient registration, scheduling, and records management.
- Worked effectively in team environments to make the workplace more productive.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Medical Office Secretary
Allergic Disease Associates
Philadelphia
05.2000 - 02.2020
- Participated in staff meetings and contributed to quality improvement initiatives.
- Monitored office supplies inventory and placed orders when necessary.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Ordered office supplies and maintained inventory levels as needed.
- Generated invoices for services rendered to patients.
- Maintained an organized filing system of patient charts and documents.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Handled cash transactions and processed payments for medical services.
- Entered patient billing codes into the computer system accurately.
- Responded to emails promptly from both internal and external customers.
- Set up new patient files with appropriate documentation.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Answered phone calls, directed inquiries, and provided exceptional patient service.
Skills
- Appointment scheduling
- Customer service
- Communication skills
- Team collaboration
- Professional telephone etiquette
- Attention to detail
- Patient check-in
- Interpersonal relationship building
- Phone reception
- Patient registration
- Medicare/Medicaid
- Payment collection
- Patient appointment coordination
- Office reception
Affiliations
I own a small sewing business, (My Granddog's Collars & Bows) and I enjoy activities with my grandchildren.
Timeline
Medical Office Secretary
Allergy and Asthma Specialty Physicians
03.2020 - Current
Medical Office Secretary
Allergic Disease Associates
05.2000 - 02.2020
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