Provide exceptional customer service by continuously going above and beyond and anticipating the wants and needs of patrons.
Provide training and guidance to new front of house staff members as well as generate weekly staffing schedules.
Collaborate with kitchen staff and management to ensure prompt, precise and top-notch food and beverage service.
Contribution to a productive and optimistic work environment by demonstrating a strong work ethic, and strong passion and commitment to providing top level service.
Connections Associate
Juniper Village at Brookline
State College
02.2015 - 03.2017
Provided numerous levels and dimensions of holistic wellness to residents with Alzheimer's and dementia as well as planned and implemented daily activities and events.
Addressed the social, mental, emotional, spiritual and physical needs of residents and catered to the extensive demographics and personalized individual plans to create an enriched experience for all parties involved.
Ensured exceptional quality and services to all residents while maintaining compliance with Federal, State and local regulations.
Banquet & Restaurant Server, Bartender
The Mount Nittany Inn
07.2010 - 10.2012
Succeeded as a server, bartender and banquet server and provided superior food and beverage service to large banquet groups as well as in a high volume restaurant.
Demonstrated the ability to handle solo service of tables up to 25 guests providing adequate attention to guarantee an unforgettable dining experience.
Worked efficiently as part of a team with the set up and breakdown of events, and handled guest inquiries in order to ensure the flawless execution of corporate functions, private parties and weddings.
Adhered to health and safety regulations while handling food, beverage, linens and maintaining a high level of organization and cleanliness throughout the event space.