Summary
Overview
Work History
Education
Skills
Certification
Timeline
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SARA KLOCK

SARA KLOCK

DORNSIFE

Summary

Professional with strong background in leadership. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes. Also have previous experience as a Nurse Assistant with a background in caring for a variety of patients. Hands on experience in preforming routine tasks under direction of nurse staff including vitals, charting, and assisting in daily activities.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Assistant Manager

Something Special Flower Shop
02.2023 - Current
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Client Solution Administrator 1

LINKBANK
05.2022 - 04.2025
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Educated customers on use of banking website and mobile apps.
  • Processed loan payments accurately, contributing to the overall efficiency of branch operations.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Enhanced branch sales through cross-selling bank products and services to customers.

Bartender

Herndon Fire Company
07.2020 - 03.2022
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Nursing Assistant

Geisinger Health System
03.2019 - 03.2020
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep staff informed of changes.
  • Reported any unusual or urgent circumstances in patients' condition or environment immediately to nursing staff.
  • Documented all care actions by completing records and logs with Epic.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.

Cashier

Marvin E Klinger Inc.
08.2015 - 03.2019
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Restocked, arranged and organized merchandise to drive product sales.

Education

High School -

Line Mountain High School
Herndon, PA

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Pennsylvania Cyber Charter School
Harrisburg, PA
03.2018

CEHRS Certification - Certified Electronic Medical Record Specialist

U.S. Career Institute
Fort Collins, CO
04-2025

Skills

  • Great working with others
  • Good communication skills
  • Highly dependable
  • Flexible
  • Computer skills
  • Responsible
  • Positive attitude
  • Professional and courteous
  • Data entry efficiency

Certification

  • Certified Electronic Medical Record Specialist

Timeline

Assistant Manager

Something Special Flower Shop
02.2023 - Current

Client Solution Administrator 1

LINKBANK
05.2022 - 04.2025

Bartender

Herndon Fire Company
07.2020 - 03.2022

Nursing Assistant

Geisinger Health System
03.2019 - 03.2020

Cashier

Marvin E Klinger Inc.
08.2015 - 03.2019

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Pennsylvania Cyber Charter School

High School -

Line Mountain High School

CEHRS Certification - Certified Electronic Medical Record Specialist

U.S. Career Institute

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