Sara Lozada
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Also, experienced with administering patient care and supporting medical staff in diverse healthcare environments. Utilizes effective communication to ensure seamless team collaboration and patient satisfaction. Knowledge of clinical procedures and patient management, consistently contributing to improved healthcare outcomes.
Overview
11
11
years of professional experience
Work History
Doctor's Assistant-Psychiatry
Youth Advocate Programs, Inc.
10.2023 - 09.2024
- Verify patient information by interviewing patients, recording medical history, and confirming the purpose of the visit
- Prepare patients for psychiatric visits by accompanying them to the examination room
- Perform preliminary vitals for patients such as blood pressure, height and weight
- Schedule patients next appointments and manage Psychiatric Doctor's schedule
- Generate medication monitoring reports from the PA Dept
- Of Healths prescription drug monitoring website before each client's visit
- Communicate with pharmacies and schools regarding prescriptions
Administrative Assistant
DAUPHIN COUNTY AREA AGENCY ON AGING
01.2023 - 10.2023
- Contact consumers, hospitals, and facilities to schedule level of care assessments and ensures assessments are completed in a manner that meets all state and federal regulations
- Responsible for coordinating with all levels of internal management and staff, as well as consumers, providers, and vendors
- Functions with a considerable amount of independence and is supervised by the Dauphin County Area Agency on Aging Administrator
Clerical Assistant
FEDERAL PUBLIC DEFENDERS OFFICE
01.2022 - 01.2023
- Greet clients and visitors
- Process mail and receive incoming deliveries
- Answer telephone calls-routing calls to the appropriate person and answering routine questions
- Operate shared office equipment; scanning, copying, filing, shredding, providing general office support and assistance for office administrative functions
- Perform additional and related duties as assigned
Communications Analyst
Guarded Exchange
05.2021 - 01.2022
- Company Overview: (Temp-Contract work)
- Review calls from a correctional agency and meet targeted call minute requirements with the ability to recognize keywords, phrases, cryptic messages, slang/gang terms and other hidden messages
- (Contract work)
Unemployment Intake Interviewer
Commonwealth of Pennsylvania
09.2019 - 09.2020
- Responsible for interviewing claimants by telephone and chat to obtain information in order to establish a claim
- Enter claimant information into an automated system and send appropriate forms out to the claimant and employer
- Interview claimants and employers to verify eligibility and reason for separation from employment
- Process claim adjustments, overpayment, and bi-weekly payments in a timely manner
- Contact claimants to verify missing or conflicting information in order to release or cancel a payment
Medicare Part A Claims Representative
Novitas Solutions
07.2014 - 05.2018
- Process appeal requests for redetermination or adjustments for Medicare Part A patients, providers and appointed representatives
- Generate and send correspondence through U.S
- Mail to the beneficiary, provider and or appointed representative on the final decision of their appeal
- Make decisions concerning the validity of health care claims and levels of payment by applying standard concepts as outlined in policies, procedures, and The Centers for Medicare and Medicaid Services (CMS) and within Novitas Solutions, Inc
- Identify quality related problems and notify management appropriately
- Meet departmental production and quality standard by servicing inquiries efficiently and accurately
- Attend on the job training on a weekly basis to ensure policies and procedures are clear and comprehended
Administrative Assistant
Gingrich Memorials
05.2013 - 07.2014
- Company Overview: (Part-time position)
- Greet customers, clients and parcel employees that come into the showroom to view merchandise
- Answer calls on a multi-line phone system from clients, customers, distributors for all 7 company branches
- Input work orders for headstones, grass markers, and bronze tabs using the ACCESS system
- File orders away according to branch location
- Attach warranties with the order and invoice and then file the order according to the branch
- Scan the obituaries for families in the area who lost a loved one and send out a letter of condolence along with the company's brochures and business cards
- (Part-time position)
Education
Nursing
UPMC School of Nursing Shady Side
Harrisburg, PAForensic Psychology
Southern New Hampshire University
Hooksett, NH12-2026
Skills
- Customer service
- Data entry
- Customer support
- Organization skills
- Telephone skills
- File organization
- Scheduling and calendar management
- Microsoft office
- Vitals monitoring
- Patient assessments
- Task prioritization
- Infection control standards
Timeline
Doctor's Assistant-Psychiatry
Youth Advocate Programs, Inc.
10.2023 - 09.2024
Administrative Assistant
DAUPHIN COUNTY AREA AGENCY ON AGING
01.2023 - 10.2023
Clerical Assistant
FEDERAL PUBLIC DEFENDERS OFFICE
01.2022 - 01.2023
Communications Analyst
Guarded Exchange
05.2021 - 01.2022
Unemployment Intake Interviewer
Commonwealth of Pennsylvania
09.2019 - 09.2020
Medicare Part A Claims Representative
Novitas Solutions
07.2014 - 05.2018
Administrative Assistant
Gingrich Memorials
05.2013 - 07.2014
Nursing
UPMC School of Nursing Shady Side
Forensic Psychology
Southern New Hampshire University
Similar Profiles
Dennis MorrisDennis Morris
Qualified Mental Health Professional at Youth Advocate ProgramsQualified Mental Health Professional at Youth Advocate Programs
JENNIFER LOPEZJENNIFER LOPEZ
Qualified Mental Health Professional at Youth Advocate Programs, IncQualified Mental Health Professional at Youth Advocate Programs, Inc
SARAH DAUGETTESARAH DAUGETTE
Program Coordinator at Youth Advocate Programs, Inc.Program Coordinator at Youth Advocate Programs, Inc.
Olivia Bessey NolanOlivia Bessey Nolan
Part-Time Advocate, Student Intern at Youth Advocate Programs Inc. of Monroe County, Rochester NYPart-Time Advocate, Student Intern at Youth Advocate Programs Inc. of Monroe County, Rochester NY
Tiana CallaghanTiana Callaghan
Personal Assistant to the Managing Director/Doctor's Office Assistant at Pulse MedicalPersonal Assistant to the Managing Director/Doctor's Office Assistant at Pulse Medical