Sara Luther
Canonsburg
Summary
-Proficient Front Desk Agent with a strong background in customer service and sales techniques. Known for exceptional problem-solving abilities. Experienced in scheduling lessons, processing payments, and addressing customer concerns, contributing to a seamless front desk operation.
Overview
5
5
years of professional experience
Work History
Front Desk Agent; Sales
Gold Fish Swim School
Canonsburg
06.2024 - 01.2026
- Greeted and welcomed guests upon arrival at the swim school.
- Managed front desk operations.
- Scheduled swim lessons and maintained accurate appointment records.
- Contacted potential customers to facilitate lesson purchases
- Processed payments and managed cash register transactions daily.
- Resolved customer complaints professionally, enhancing guest satisfaction and loyalty.
Lifeguard; Swim Instructor
Goldfish Swim School
McMurray
06.2024 - 01.2026
- Supervised swim classes, ensuring a safe and secure environment in the pool area.
- Instructed children in swim techniques fostering confidence and skill development.
- Engaged with parents, addressing concerns and providing constructive feedback on children's progress.
- Performed emergency rescues when necessary.
Retail Team Member
Panera Bread
McMurray
08.2020 - 06.2024
- Delivered exceptional customer service, enhancing customer satisfaction in a fast-paced café environment.
- Developed relationships with regular customers through personalized interactions.
- Prepared and served food and beverages, ensuring adherence to company standards for quality and presentation.
- Processed cash transactions accurately, contributing to efficient operations at the point of sale.
Education
High School Diploma -
Canon McMillan High School
Canonsburg, PA06-2023
Associate of Arts - Business
Community College of Allegheny County
Pittsburgh, PA03-2026
Skills
- Customer service
- Sales techniques
- Appointment scheduling
- MS Office applications
- Problem-solving
- Guest relations
Timeline
Front Desk Agent; Sales
Gold Fish Swim School
06.2024 - 01.2026
Lifeguard; Swim Instructor
Goldfish Swim School
06.2024 - 01.2026
Retail Team Member
Panera Bread
08.2020 - 06.2024
High School Diploma -
Canon McMillan High School
Associate of Arts - Business
Community College of Allegheny County