Sara Muñoz
Panama City,Panama
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
I am proactive, quick to learn and adapt quickly. I have acquired experience in managing personnel to maximize their performance at work. Eager to acquire more experience in my work field to boost my career. I have excellent command of both oral and written English in the business area.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Alorica
08.2021 - Current
- Proactively addressed customer inquiries through phone calls and emails, maintaining a 95% customer satisfaction rating.
- Collaborated with the documentation team to reduce review time while complying with company standards.
- Maintained up-to-date knowledge of product and service changes.
- I was part of the project management team, resolving collaborator queries and making action plans that boosted agents performance.
- Sought ways to improve processes and services provided.
- Trained staff on operating procedures and company services.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Trained new personnel regarding company operations, policies and services.
Sales Executive
Quick Corner Shop
10.2017 - 02.2018
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Established and maintained positive relationships with vendors to determine product availability and quality.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Managed efficient cash register operations.
- Assisted in training new employees on store policies and procedures.
- Collaborated closely with the inventory team in organizing book packages.
Education
High School Diploma -
Colegio Bilingüe De Cerro Viento
Cerro Viento 12.2017
Skills
- Following scripts
- Report Transcription
- Paperwork Processing
- Customer Service
- Microsoft Office
- Order documentation
- Inbound Call Management
- Remote Office Availability
Languages
Spanish
Native language
English
Advanced
C1
Job References
Alorica
Jose Julian Narvaez
+507 66592197
jose.narvaez@alorica.com
ISS
Gretchen Gisselle Herrera Fonseca
+507 65296026
Gisselle0570@gmail.com
Timeline
Customer Service Representative
Alorica
08.2021 - Current
Sales Executive
Quick Corner Shop
10.2017 - 02.2018
High School Diploma -
Colegio Bilingüe De Cerro Viento
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