Sara Pommer
Duquesne
Summary
Billing professional with proven track record in financial management and billing accuracy. Known for improving billing procedures and resolving discrepancies efficiently. Reliable team collaborator focused on achieving results and adapting to changing needs, with keen eye for detail and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Scheduling & Billing Specialist
Brandywine Agency
03.2025 - 11.2025
- Provided timely follow up on past due accounts using phone calls, emails or letters.
- Resolved customer inquiries regarding billing, charges, and payments.
- Assisted in the development of best practices for managing personnel resources efficiently.
- Managed multiple calendars for staff members while ensuring compliance with company policies.
- Resolved scheduling issues in a timely manner by communicating effectively with all parties involved.
- Identified gaps in existing processes and implemented solutions to improve efficiency.
- Received and screened calls relating to problems that arose due to date changes.
- Assisted customers with general inquiries regarding work orders, services, and hours of operation via phone or email.
- Heard and resolved complaints from customers and public.
- Organized and filed important documents in filing cabinets or in online document storage solutions.
- Operated telephone switchboard to answer and forward calls.
- Interacted with management and colleagues to resolve important administrative matters.
- Maintained accurate and complete billing system and process.
- Resolved discrepancies in accounting records.
- Verified accuracy of billing data and revised any errors.
- Fixed minor problems, such as equipment jams and notified repair personnel of major equipment problems.
- Operated typing, adding, calculating, and billing machines.
- Performed general administrative tasks, such as answering telephones, scheduling appointments and ordering supplies and equipment.
Scheduling Specialist
Hainley Packaging
10.2022 - 03.2025
- Developed and maintained complex scheduling system to meet organizational needs.
- Monitored daily operations within assigned departments to ensure adherence to established schedules.
- Established strong working relationships with team members across departments through effective communication.
- Adhered to applicable laws related to payroll processing and record keeping requirements.
- Analyzed trends in staffing levels and recommended adjustments as needed.
- Identified gaps in existing processes and implemented solutions to improve efficiency.
- Created reports on labor costs, productivity, and resource utilization for management review.
- Managed multiple calendars for staff members while ensuring compliance with company policies.
- Received payments and recorded receipts for services.
- Assisted customers with general inquiries regarding products, services, and hours of operation via phone or email.
- Organized and filed important documents in filing cabinets or in online document storage solutions.
- Processed and prepared memos, correspondence and travel vouchers.
- Used job-related software to update office expense and costs records.
Paraprofessional
East Allegheny School District
01.2020 - 03.2022
- Demonstrated patience, compassion, and empathy in various situations.
- Developed and maintained positive relationships with students, promoting positive attitude toward learning.
- Developed positive relationships with students through encouragement, guidance, and reinforcement of appropriate behaviors.
- Worked one-on-one with students to reinforce learning of materials.
- Communicated student progress and concerns to teacher.
- Assisted students with general homework and class assignments.
- Led small group and individual instructional sessions.
- Supervised students on school grounds and on field trips.
- Provided classroom support to teachers, including organizing materials, grading papers, and preparing instructional activities.
- Checked on student behavior in the classroom and during lunch periods.
- Provided behavior management strategies in order to create an environment conducive to learning for all students.
- Supervised students during cooling-off time, monitoring behavior.
- Utilized effective communication skills to collaborate with teachers, administrators, parents and staff.
- Tutored and assisted children individually and in small groups to reinforce learning concepts and promote academic progress.
Store Manager
Cogos
01.2018 - 01.2020
- Provided leadership and motivation to team members to increase productivity and efficiency within the store.
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
- Interviewed and hired prospective employees according to team needs.
- Solved problems and resolved conflicts for team members and customers.
- Created weekly work schedules to meet staffing needs while controlling labor costs.
- Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly.
- Addressed employee issues, performed corrective actions, and terminated employment when necessary.
- Set sales targets and budgets for team leads and employees to follow.
- Implemented loss prevention strategies, alleviating shrink.
- Arranged store cleanings and renovations during periods of low customer traffic.
- Established efficient inventory management system to maximize sales and reduce costs.
- Developed and implemented a customer service program to ensure consistent, high quality service throughout the store.
Education
High School Diploma -
West Mifflin Area School District
West Mifflin, PA06.2024
Phlebotomy Certificate - undefined
CCAC Braddock Hills
Braddock Hills, PA03.2017
Skills
- Attention to detail
- HIPAA compliance
- Customer service
- Problem-solving
- Claim submission
- Relationship building
- Regulatory compliance
- Verbal and written communication
- Multitasking and organization
- Conflict resolution
- Billing management
- Scheduling optimization
- Calendar management
- Dispute resolution
- Data entry accuracy
Certification
Phlebotomy
Timeline
Scheduling & Billing Specialist
Brandywine Agency
03.2025 - 11.2025
Scheduling Specialist
Hainley Packaging
10.2022 - 03.2025
Paraprofessional
East Allegheny School District
01.2020 - 03.2022
Store Manager
Cogos
01.2018 - 01.2020
Phlebotomy Certificate - undefined
CCAC Braddock Hills
High School Diploma -
West Mifflin Area School District