Sara West
Pittsburgh
Summary
A passionate and dedicated professional who is committed to positively affecting the community.
Demonstrates a remarkable capacity for absorbing new information while acquiring new skills. Embraces challenges as avenues for growth and remains unwavering in contributing to team and organizational success.
Overview
4
4
years of professional experience
Work History
Animal Care Technician
Humane Animal Rescue Of Pittsburgh
02.2022 - Current
- Prioritizing animal safety and comfort at all times through the implementation of best practices in handling and sanitation.
- Ability to handle a wide range of domestic animals with various behaviors, temperaments and medical conditions.
- Communicate crucial information, such as health and behavior of animals, throughout several departments in the organization via memos or reports.
- Monitor an abundance of animals for signs of illness or unusual behavior including those that may be isolated or quarantined.
- Itemize tasks in order to most efficiently use time allotted.
Animal Welfare Counselor
Humane Animal Rescue Of Pittsburgh
- Collaborate with partner resources as well as the general public to arrange intake of new animals into the shelter in a variety of ways (owner surrender, good samaritan strays, animal control).
- Demonstrate exceptional customer service throughout the process of adoption or intake; Engage in unbiased conversations to disclose accurate, relevant and detailed information regarding the animal.
- Offer potential solutions to keep animals from being displaced through management and other positive training techniques.
- Strive to select appropriate adoption candidate(s) for any particular household based on the family's lifestyle as well as the animal's attributes and requirements; give details on the status and personality of the given animal.
Kennel Attendant
The Dog Stop
05.2021 - 01.2022
- Monitor play yards that reside up to 35 dogs while anticipating their needs such as a break from the yard, rotating dogs that tend to disagree and interrupt any escalated situations.
- Administer medication such as pills or liquid medicine using fear free techniques.
- Collaborate with owners to schedule for daycare, boarding and training; ensure all requirements for care are memoed and fulfilled throughout the pets stay.
- Assist with group training classes by working closely with dogs and their owners, providing support while translating professional language to a more straightforward dialect.
Barista/ Barista Trainer
Starbucks
03.2019 - 12.2021
- Use standard operating procedures to train new employees in safety, guidelines, and customer service; mentor individuals for extended time post training and offer support when needed.
- Work to boost team morale by acknowledging achievements of both individuals and the group as a whole.
- Create a welcoming environment for everyone, foster relationships with frequent customers in addition to building relationships with first time patrons.
- Ensure each individual entering the store is met with incredible customer service while producing products that are up to the company’s standards in a swift manner.
Education
Dog Training And Behavior
Catch Canine Trainers Academy
Online Education11.2022
High School Diploma -
Hampton High School
Allison Park, PA06.2018
Skills
- Adaptability
- Oral and Written Communication
- Collaboration
- Strategic Planning
- Critical Thinking and Problem Solving
- Customer Service
- Organization
- Leadership
- Creativity
Timeline
Animal Care Technician
Humane Animal Rescue Of Pittsburgh
02.2022 - Current
Kennel Attendant
The Dog Stop
05.2021 - 01.2022
Barista/ Barista Trainer
Starbucks
03.2019 - 12.2021
Animal Welfare Counselor
Humane Animal Rescue Of Pittsburgh
Dog Training And Behavior
Catch Canine Trainers Academy
High School Diploma -
Hampton High School
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