Sarah Brightcliffe
Pittsburgh
Summary
Customer-focused professional with extensive experience in retail and service environments, recognized for strong communication, problem-solving, and teamwork skills. Possesses versatile skills in project management, problem-solving, customer relations and collaboration. Skilled at engaging with diverse customers, addressing needs with patience and efficiency, and ensuring a positive experience in fast-paced settings. Experienced in balancing multiple responsibilities, managing transactions, and collaborating with colleagues to achieve organizational goals. Proficient in Microsoft Office and adaptable to new systems and processes quickly. Brings fresh perspective and strong commitment to quality and success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Human Resources Information Systems Support Team
Aramark
06.2023 - Current
- Maintained the HR system through SuccessFactors and SAP and maintained best practices related to handling sensitive employee information
- Acquired understanding of core HR functions such as recruitment, onboarding, employee records management, and compliance
- Conveyed technical information clearly to non-technical HR staff
Hostess, Foodrunner, Busser
Ocean Drive Bar and Restaurant
05.2023 - 08.2025
- Took reservations and to-go orders by phone, answered customer questions about hours, seating, and menu information, and informed of accurate wait times.
- Assisted wait staff with timely food delivery and guest requests and answered customer questions about food and beverage items
- Worked quickly, communicated with other staff to complete tasks nd always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Sales Associate
University of Maryland University Book Center
08.2022 - 05.2025
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Worked effectively with colleagues to achieve store goals and maintain a positive work environment
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
Corporate Treasurery Intern
Aramark
06.2021 - 08.2021
- Responsible for documenting and updating databases with banking and credit card information in order to facilitate daily reconciliation and cash settlements in the field.
- Sorted and organized files, spreadsheets, and reports.
- Collected, arranged, and input information into database system.
- Developed valuable skills and gained practical experience in corporate finance and treasury operations.
Education
Doctorate of Audiology - Audiology
University of Pittsburgh
Pittsburgh, PA05-2029
Bachelor of Arts - Hearing And Speech Sciences, Human Development And Disability Studies
University of Maryland
College Park, MD05.2025
Skills
- Time management
- Problem resolution
- Attention to detail
- Microsoft Office Software Proficiency
- Customer relations
- Data entry
- Teamwork and collaboration
- Active listening
- Networking
- Basic proficiency in American Sign Language (ASL)
Certification
Basic Life Support (American Heart Association) - Expires September 2027
Timeline
Human Resources Information Systems Support Team
Aramark
06.2023 - Current
Hostess, Foodrunner, Busser
Ocean Drive Bar and Restaurant
05.2023 - 08.2025
Sales Associate
University of Maryland University Book Center
08.2022 - 05.2025
Corporate Treasurery Intern
Aramark
06.2021 - 08.2021
Doctorate of Audiology - Audiology
University of Pittsburgh
Bachelor of Arts - Hearing And Speech Sciences, Human Development And Disability Studies
University of Maryland