Sarah Chmielewski
Schwenksville
Summary
Dedicated Multi-Family Community Manager with over fifteen years of relevant experience in the real estate industry. Effective in managing people, sales, and leasing in a luxury brand community, while maintaining profitability through positive resident relations and cost controls.
Overview
19
19
years of professional experience
Work History
Community Manager
Jefferson Apartment Group
05.2016 - Current
- Management of 3 communities in a 10-year tenure- Phoenix Village in Phoenixville, 275 units; Maybrook in Wynnewood, 310 units; and J Creekside at Exton, 291 units.
- Recruit and manage teams up to seven to effectively run daily operations of a new construction property during lease up through stabilization.
- Current property occupancy 95.2% as of June 2025.
- 68% average retention on renewals at current community since 2022.
- Create annual budget draft for review and input from Regional Manager.
- Daily and weekly review of market rents, competitor market, and property occupancy achievements to determine market pricing adjustments.
- Close daily communication with ownership regarding progress of leasing and occupancy, and ongoing property improvements.
- Create and negotiate new management contracts with vendors to be compatible with annual property budget.
- Directly work with Maintenance Supervisor to ensure all deadlines for property inspections are met, and scheduling of contracted work is completed in a timely manner.
- Work with maintenance to troubleshoot and correct any construction or design flaws, from concept to execution, while maintaining communication with residents as needed.
- Work closely with Assistant Manager in order to meet account payable deadlines, rent collections, reporting requirements for corporate office, and renter's insurance compliance.
- Coach Leasing Professionals to perfect their skills in closing sales through team meetings, shopping reports, and mentorship.
- Completion of monthly accruals and variance reports.
- Monthly staff scheduling, payroll audits, and management of overtime hours.
- Work directly with local marketing company to create social media content for property, billboard advertisements, marketing flyers, and magazine publications.
- Initiated new business outreach programs as part of marketing plan for property.
- Assist staff in creating monthly resident events and retention programs.
- Highlight-Year-over-year NOI growth of 5.3%, and 8.1% before taxes and insurance during COVID from December 2019 to December 2020 at Phoenix Village.
- Highlight-PAA Trilogy Award Overall Winner 2023, Leasing Excellence Award 2024 at J Creekside at Exton.
Assistant Community Manager
Jefferson Apartment Group
12.2019 - 12.2020
- Managed lease up of property for first two months of employment in absence of Community Manager.
- Responsible for monthly rent collections and late rent notifications.
- Entered payables into Onesite, and organized formal funding request for bills to be sent to ownership at end of each fiscal month.
- Completed fiscal month end accounting audits and closing for the property.
- Completed monthly accrual worksheet, to account for all expenses or reallocation of expenses.
- Assisted Community Manager with establishing new vendor relationships and compliance.
Resident Representative
AVE Downingtown & AVE Malvern, AVE BY KORMAN COMMUNITIES
01.2011 - 10.2015
- Responsible for leading unfurnished leasing program.
- First priority to maintain or exceed budgeted occupancy percentage of 96% or higher.
- Touring prospective residents and selling communities features and amenities.
- Drafting leases and applicable addendums and reviewing lease terms with lessees.
- Strong emphasis on outside sales activities to promote business relationships, including local business outreach, sales calls, chamber of commerce networking events, and presentations for real estate offices.
- Work directly with General Manager and Vice President of Marketing regarding new marketing initiatives to drive traffic to the community, and review effectiveness of lead sources.
- Assist General Manager by completing monthly market study in order to evaluate current local competitor market.
- Responsible for posting of relevant topics and events to social media to promote resident engagement and to encourage web traffic to the corporate website.
- Coordinating property events, including monthly catered resident receptions, open houses, and Realtor appreciation events.
- Providing high-touch guest services including package acceptance, valet dry cleaning, and concierge.
- Management of resident work orders, and communication with maintenance and housekeeping staff to effectively complete requests same business day.
- Assist with furnished suite sales during absence of the Corporate Sales Manager.
Administrative Assistant, Administrative Office
EXIT DIAMOND REALTY
01.2010 - 01.2011
Sales Associate & Accounting Assistant
Coldwell Banker Diamond Realtors
01.2006 - 01.2008
Education
Pennsylvania Real Estate License
Berks Real Estate Institute
Reading, PA2006
Kutztown University of Pennsylvania
Kutztown, PAReading Area Community College
Reading, PASkills
- Staff Management
- Financial budgeting and reporting
- Building operations
- Invoicing and collections
- Financial Reports
- File and Database Management
- Contract Negotiation
- Vendor negotiation
Timeline
Assistant Community Manager
Jefferson Apartment Group
12.2019 - 12.2020
Community Manager
Jefferson Apartment Group
05.2016 - Current
Resident Representative
AVE Downingtown & AVE Malvern, AVE BY KORMAN COMMUNITIES
01.2011 - 10.2015
Administrative Assistant, Administrative Office
EXIT DIAMOND REALTY
01.2010 - 01.2011
Sales Associate & Accounting Assistant
Coldwell Banker Diamond Realtors
01.2006 - 01.2008
Pennsylvania Real Estate License
Berks Real Estate Institute
Kutztown University of Pennsylvania
Reading Area Community College
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