Sarah Clark
Springfield
Summary
Dynamic Senior Application Manager at Penn Medicine with a proven track record in optimizing workflows and enhancing user experience. Skilled in data migration and cross-functional coordination, I drive continuous improvement initiatives that align technology with business goals, fostering collaboration and innovation within teams to achieve high-quality project outcomes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Application Manager
Penn Medicine
05.2024 - Current
- Collaborated with IT teams to troubleshoot and resolve application issues promptly.
- Streamlined workflows by optimizing existing applications and processes for efficiency.
- Analyzed user feedback to drive enhancements in application functionality and usability.
- Streamlined user experience for increased client satisfaction through thorough analysis of user requirements and system enhancements.
- Promoted a culture of continuous improvement by encouraging innovation within the team and implementing regular feedback loops.
- Led cross-functional teams to successful project completion, ensuring timely delivery and high-quality results.
- Optimized resource allocation by effectively managing team assignments based on individual strengths and project requirements.
- Spearheaded process improvements by analyzing workflows, identifying bottlenecks, and recommending strategies to streamline operations.
- Continuously researched industry trends to stay current on new technologies and best practices in application management.
- Identified areas for improvement within existing applications, proposing innovative solutions that ultimately enhanced overall functionality.
- Collaborated closely with stakeholders to ensure alignment between business goals and technical solutions implemented.
Application Manager
Penn Medicine
03.2019 - 05.2024
- Led application development and integration projects to enhance system functionality and user experience.
- Collaborated with stakeholders to gather requirements, ensuring applications meet organizational needs.
- Analyzed application performance metrics to identify areas for improvement and optimization strategies.
- Coordinated with stakeholders at all levels of the organization to ensure alignment between project goals and overall business strategy.
- Collaborated with cross-functional teams to develop innovative solutions that met business needs and objectives.
Lead Application Analyst
Penn Medicine
01.2017 - 03.2019
- Collaborated with upper management to drive strategy and implement new processes.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Troubleshot software issues promptly and effectively, minimizing disruption to end-users and maintaining optimal system performance.
- Led successful data migration initiatives between legacy systems and new platforms, minimizing disruptions while maintaining data integrity throughout the transition process.
Application Analyst
Penn Medicine
08.2014 - 01.2017
- Analyzed application performance issues to enhance user experience and system efficiency.
- Collaborated with cross-functional teams to develop and implement software solutions tailored to clinical needs.
- Led testing and validation processes for new applications, ensuring alignment with organizational standards.
- Provided training and support to end-users, fostering adoption of new technologies across departments.
Education
Master of Healthcare Administration - Health Care Administration
Drexel University
Philadelphia, PA05-2018
Bachelor of Science - Nursing
La Salle University
Philadelphia, PA05-2013
Skills
- Epic Ambulatory, Home Health and Hospice
- Multitasking Abilities
- Organizational skills
- Data migration
- Documentation management
- Cross-functional coordination
- Teamwork and collaboration
- Time management
Certification
- Licensed Registered Nurse - since 2008
Timeline
Senior Application Manager
Penn Medicine
05.2024 - Current
Application Manager
Penn Medicine
03.2019 - 05.2024
Lead Application Analyst
Penn Medicine
01.2017 - 03.2019
Application Analyst
Penn Medicine
08.2014 - 01.2017
Master of Healthcare Administration - Health Care Administration
Drexel University
Bachelor of Science - Nursing
La Salle University