Sarah Drummond
Pittsburgh
Summary
As a detail-oriented Enterprise Testing Analyst, I have over 15 years of experience in the financial sector and a strong focus on compliance assessments and risk management. I am a dedicated professional with proven reliability and adaptability in conducting thorough reviews to uphold industry regulations.
Overview
16
16
years of professional experience
Work History
Enterprise Testing Analyst
PNC Bank
Pittsburgh, PA
10.2024 - Current
- Conducted thorough reviews of home equity loan underwriting practices to safeguard against risks and uphold compliance with industry regulations.
- Performed income verification and appraisal assessments to ensure compliance and accuracy.
- Helped prepare for OCC exams.
- Conducted thorough compliance assessments to safeguard regulatory adherence and minimize potential risks.
- Spearheaded review process for new loan product.
Quality Analyst
PNC Bank
Pittsburgh, PA
08.2015 - 10.2024
- Conducted thorough review of home equity loan closing documents, confirming all details were correct before customer signing.
- Analyzed call interactions of loan specialists, verifying compliance with regulations and maintaining high customer service standards.
- Enhanced knowledge of risk management compliance and regulatory standards to maintain high-quality review benchmarks.
Customer Service Specialist
Dick's Sporting Goods
Greensburg, PA
09.2013 - 06.2023
- Facilitated customer transactions at service counter, ensuring efficient processing and manager approval when necessary.
- Managed online order fulfillment operations, ensuring accurate item retrieval and timely shipping to enhance customer satisfaction.
- Facilitated training sessions for new staff on customer service protocols and company policies.
Loan Specialist
PNC Bank
Pittsburgh, PA
03.2010 - 08.2015
- Guided customers through home equity loan application procedures, ensuring clarity and efficiency in the process.
- Explained loan product terms and repayment options to ensure clients understood their financial commitments.
- Strengthened customer relationships by providing transparent communication and timely follow-up on loan application inquiries.
- Mentored junior staff on best practices in loan origination and customer service.
Education
Certificate - Paralegal Studies
Duquesne University
Pittsburgh, PA08-2009
Bachelor of Arts - History
West Virginia Wesleyan College
Buckhannon, WV06-2009
Skills
- Critical thinking
- Interpersonal skills
- Analytical thinking
- Reliability
- Multitasking Abilities
- Time management
- Adaptability and flexibility
- Organized and detail oriented
- Positive attitude
- Self motivation
- Professionalism
- Workload management
Timeline
Enterprise Testing Analyst
PNC Bank
10.2024 - Current
Quality Analyst
PNC Bank
08.2015 - 10.2024
Customer Service Specialist
Dick's Sporting Goods
09.2013 - 06.2023
Loan Specialist
PNC Bank
03.2010 - 08.2015
Certificate - Paralegal Studies
Duquesne University
Bachelor of Arts - History
West Virginia Wesleyan College