Sarah Giberson
Chambersburg
Summary
Professional hospitality manager with proven track record in guest services and operations. Skilled in ensuring seamless daily operations, enhancing guest satisfaction, and maintaining high standards. Strong focus on team collaboration, adaptability to changing needs, and achieving tangible results. Known for excellent communication, problem-solving, and organizational skills.
Knowledgeable General Manager with background in managing guest experiences and operational efficiency in hospitality settings. Successfully improved guest satisfaction through personalized service and effective problem-solving. Demonstrated skills in team leadership and maintaining high standards of cleanliness and comfort.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Innkeeper/Manager
Penn National Golf Club & Inn
10.2020 - Current
- I am in charge of running the Inn
- I oversee the front desk staff which is involved with guest services
- This includes checking guests in, and out, making reservations, and handling any issues
- I am also responsible for the housekeeping of the Inn and guest rooms
- I do the scheduling for both front desk, and housekeeping departments, and handle any issues both employee and guest
- Trained new staff members in customer service best practices, contributing to a cohesive team environment.
- Implemented an efficient inventory management system for supplies and amenities, reducing waste while maintaining stock levels.
- Conducted regular inspections of rooms and common areas, maintaining high standards of cleanliness throughout the property.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- I also enter all hours worked for all Inn employees and send up bi-weekly to accounting for payroll.
Golf Package Coordinator
PENN NATIONAL GOLF CLUB & INN
09.2020 - Current
- I help with the set up of golf groups and packages
- I help enter the information for the group into the computer system
- This includes, the block of rooms for the group, the meal information, and the golf information from tee times to which course they are on
- I also enter the rooming lists that are for the groups
- When the time comes for the groups to check in, about two days out, I print all vouchers and make sure all things are finalized so that the group can check in
Guest Service Representative
Penn National Inn
08.2019 - 09.2020
- I would check guest in and out of their reservations
- Helped with Golf Packages, getting things finalized for the groups to check in
Housekeeping Supervisor
Fairfield Inn & Suites Carlisle
11.2018 - 04.2019
- I was in charge of the housekeeping department
- I would inspect the check outs and enter them clean in the system upon completing the inspections
- I do the weekly housekeeping schedule and on certain days, I also did laundry
General Manager
Fairfield Inn & Suites Chambersburg
02.2017 - 10.2018
- I was in charge of scheduling of the employees in all departments
- I handled daily and weekly deposits
- I was in charge of sales, which included group sales and corporate sales, and the everyday tasks of running a hotel
- I did the guest supply ordering and oversaw our food order as well
- I would handle any guest issues or employee issues that may have come up
- I also processed our bi-weekly payroll, and calculated hours on a daily and weekly basis
General Manager
Country Inns & Suites
10.2015 - 06.2016
- Oversaw daily business of hotel, handled deposits, scheduling of staff, booked groups, and handled sales
Guest Services Manager
Country Inns & Suites
02.2015 - 10.2015
- Helped General Manager with monthly billing, was responsible for overseeing the front desk
- Handled deposits, worked in sales and group bookings
Guest Service Representative
Holiday Inn Express
07.2011 - 04.2014
- Handled guests reservations
- Checked guests in and out
- Handled any guests complaints that may have occurred
Education
Associate - Elementary Education and Psychology
Lehigh Carbon Community College
Schnecksville, PA05.2002
Skills
- Training
- Inventory
- Ms office
- Housekeeping Management
- Payroll
- Sales Management
- Office Management
- Laundry
- Interviewing
- Organizational Skills
- Food service
- Hospitality
- Customer service
- Restaurant experience
- Serving
- Front desk
- Guest services
- Food safety
- Sales
- Supervising experience
- Cash handling
- Retail sales
- Recruitment and hiring
- Reservation software
- Housekeeping management
Certification
ServSafe certified, 02/01/16, 02/01/21
Additional Information
I am a very good people person and enjoy working in the management field. I think I would be an asset to your company.
Awards
Marriott Spirit to Serve Award, 01/01/18, For going above and beyond my guest service expectations.
References
- Aurora Bryan, General Manager, Fairfield Inn & Suites, Martinsburg, WV, 301-992-0549, aurora.bryan@twilighthospitality.com
- Rebecca Piper, Assistant Manager, Fine Wine & Spirits, Shippensburg, PA, 717-713-6954
- Destiny Griffith, Certified Medical Assistant (CMA), Greencastle Family Practice, Greencastle, PA, 240-217-2770
Salaryhistory
- Innkeeper/Golf Package Coordinator, Penn National Inn, $45,000 per year
- Housekeeping Supervisor, Fairfield Inn & Suites Carlisle, $14.00 / hour
- General Manager, Fairfield Inn & Suites Chambersburg, $19.23 / hour
- General Manager, Country Inn & Suites Chambersburg, $19.23 / hour
- Guest Service Manager, Country Inn & Suites Chambersburg, $13.00 / hour
- Front Desk Clerk, Holiday Inn Express & Suites Chambersburg, $10.00 / hour
Timeline
Innkeeper/Manager
Penn National Golf Club & Inn
10.2020 - Current
Golf Package Coordinator
PENN NATIONAL GOLF CLUB & INN
09.2020 - Current
Guest Service Representative
Penn National Inn
08.2019 - 09.2020
Housekeeping Supervisor
Fairfield Inn & Suites Carlisle
11.2018 - 04.2019
General Manager
Fairfield Inn & Suites Chambersburg
02.2017 - 10.2018
General Manager
Country Inns & Suites
10.2015 - 06.2016
Guest Services Manager
Country Inns & Suites
02.2015 - 10.2015
Guest Service Representative
Holiday Inn Express
07.2011 - 04.2014
Associate - Elementary Education and Psychology
Lehigh Carbon Community College
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