Sarah Graupp
Myerstown
Summary
Dynamic professional with a strong foundation in customer service and business management. Proven success in enhancing program outcomes through effective project coordination and streamlined office procedures. Committed to leveraging organizational skills and adaptability to thrive as a Small Business Owner.
Overview
1
1
Certification
33
33
years of professional experience
Work History
Office Assistant
Consolidated Scrap Resources
Lebanon
02.2026 - Current
- Implemented efficient office procedures to enhance workflow and productivity.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Managed office communications and responded to inquiries from clients and suppliers.
- Collaborated with team members to ensure seamless daily operations within the office.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Assisted in preparing reports and presentations for internal and external stakeholders.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Organized and maintained filing systems for important documents and records.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Maintained confidentiality of sensitive information and documents.
- Supported the finance department by processing invoices and expense reports.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
- Delivered messages between team members and departments to ensure effective communication. and ran errands.
ENGAGEMENT AND OPPORTUNITIES SPECIALIST
Phoenix Services Inc
Lebanon
11.2024 - Current
- Implemented strategies enhancing performance, education, and social skills for mentally disabled adults in day program.
- Fostered collaboration among team members and clients, building strong relationships with coworkers, individuals, and caregivers.
- Coordinated project functions and activities with teams to achieve program initiatives.
- Document medicine administration and daily activity of individuals.
- Analyzed physical and educational needs for consumers in the program.
SMALL BUSINESS OWNER
Begin Here Cabochons
01.2017 - Current
- Oversaw online business management, listing products and creating detailed item descriptions to attract customers.
- Managed online store for selling cabochons on Etsy
- Enhanced customer service and relations to build loyalty and repeat business.
- Managed shipping and receiving of merchandise, ensuring timely delivery and inventory accuracy.
REVENUE MANAGEMENT ANALYST
New Penn Motor Express
01.2009 - 12.2011
- Negotiated payments for outstanding freight bills to optimize revenue recovery
- Managed data using AS 400 program to ensure accurate reporting
- Delivered customer service to improve client satisfaction and retention
RENTAL SPECIALIST
Penske Leasing
Reading
01.2002 - 12.2004
- Secured detailed online reservations for one-way residential moving trucks, ensuring customer needs were met.
- Delivered customer service to strengthen client relations and foster repeat business.
- Coordinated vehicle inspections and maintenance schedules for optimal fleet performance.
- Assisted customers with rental agreements and payment processing procedures.
- Managed customer inquiries regarding vehicle availability and rental policies.
OFFICE MANAGER
B.T. O'Donnell Goldsmith Jeweler
Lebanon
01.1996 - 12.2002
- Managed daily operations, sales, and inventory to ensure smooth office functionality
- Delivered customer service by addressing inquiries and resolving issues efficiently
- Oversaw inventory management using Excel spreadsheets to maintain stock accuracy
SALES ASSOCIATE
Leitzel's Jewelry
01.1994 - 12.1996
- Guided customers in product selection to enhance shopping experience.
- Assisted customers in selecting jewelry and understanding product features.
- Maintained inventory organization and ensured accurate stock levels.
- Processed sales transactions efficiently using point-of-sale systems.
Education
HIGH SCHOOL DIPLOMA -
Palmyra Sr. High School
Palmyra06-1979
Skills
- Customer call management
- Incoming call management
- Payment processing
- Invoice processing
- Financial record management
- CRM management
- Excel spreadsheets
- Document organization
- Organizational skills
- Operations optimization
- Team coordination
- Problem resolution
- Strong problem solver
- Problem solving
- Adaptability and flexibility
- Conflict resolution
- Resourceful
- Attention to detail
- Invoice processing
Certification
- Red Cross CPR, AED and First Aid, Mandated Reporter, many more related to paraprofessional duties.
- Medicine Administration
Timeline
Office Assistant
Consolidated Scrap Resources
02.2026 - Current
ENGAGEMENT AND OPPORTUNITIES SPECIALIST
Phoenix Services Inc
11.2024 - Current
SMALL BUSINESS OWNER
Begin Here Cabochons
01.2017 - Current
REVENUE MANAGEMENT ANALYST
New Penn Motor Express
01.2009 - 12.2011
RENTAL SPECIALIST
Penske Leasing
01.2002 - 12.2004
OFFICE MANAGER
B.T. O'Donnell Goldsmith Jeweler
01.1996 - 12.2002
SALES ASSOCIATE
Leitzel's Jewelry
01.1994 - 12.1996
HIGH SCHOOL DIPLOMA -
Palmyra Sr. High School