Sarah Griffith
Mount Pleasant
Summary
Detail-oriented customer service specialist known for strong analytical skills and effective communication. Experienced in resolving customer issues and maintaining accurate records, committed to delivering exceptional service and fostering positive client relationships.
Overview
9
9
years of professional experience
2004
2004
years of post-secondary education
Work History
Customer Service Representative
Trib Total Media
Greensburg
08.2012 - 03.2013
- Resolved customer complaints through effective communication and problem-solving.
- Processed orders and ensured accurate information entry into the system.
- Maintained knowledge of company offerings to provide informed support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
Direct Support Professional
Northwestern Human Services
Pittsburgh
10.2003 - 06.2007
- Assisted clients with daily living activities and personal care needs.
- Monitored client behavior and reported changes to appropriate staff members.
- Facilitated recreational activities to promote social interaction and engagement.
- Trained new staff on company procedures and best practices for client care.
- Maintained accurate records of client progress and incidents as required.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Accompanied individuals on outings to promote independence and integration into the community.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed care plan and directions to administer medications.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Used approved crisis intervention techniques in emergency situations.
- Developed relationships with families of those receiving services to ensure continuity of care.
- Assisted clients with maintaining good personal hygiene.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Helped clients get in and out of beds and wheelchairs.
- Contacted medical providers on behalf of clients to follow up on appointments.
Education
PA Homeschool
West Newton, PASkills
- Order processing
- Customer relationship management
- Technical support
- Complaint resolution
- Client advocacy
- Problem solving
- Effective communication
- Attention to detail
- Conflict resolution
- Complaint handling
- Professional telephone demeanor
- High-energy attitude
- Active listening
- Time management
- Prioritization
- Grammar
- Punctuality and reliability
- Positive and professional
- Reading comprehension
Timeline
Customer Service Representative
Trib Total Media
08.2012 - 03.2013
Direct Support Professional
Northwestern Human Services
10.2003 - 06.2007
PA Homeschool