Sarah Krykew
Oxford
Summary
Enthusiastic retail team member maintained orderly store, keeping shelves properly labeled. Strong customer service and sales skills backed up by strong product knowledge. Friendly and engaging professional with talents in customer engagement and issue resolution.
Overview
17
17
years of professional experience
Work History
Bookseller
Barnes And Noble
10.2011 - Current
- Enhanced customer satisfaction by providing personalized book recommendations based on individual preferences.
- Increased store revenue by effectively managing inventory and promoting special offers and discounts.
- Supported a positive work environment by collaborating with team members to achieve collective goals.
- Assisted customers in locating desired titles, resulting in repeat business and positive feedback.
- Organized author events and book signings, attracting new customers and generating increased sales.
- Maintained an up-to-date knowledge of current literary trends, ensuring accurate recommendations for customers.
- Streamlined the shelving process, reducing time spent on restocking while maintaining a well-organized store layout.
- Provided exceptional customer service through active listening, addressing concerns promptly and professionally.
- Contributed to a welcoming store atmosphere by engaging with customers and sharing personal insights on various titles.
- Managed cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
- Collaborated with management to create eye-catching displays that showcased popular titles or themes, increasing visibility for featured books.
- Processed incoming shipments efficiently, ensuring timely stocking of new releases and replenishment of bestsellers.
- Conducted regular inventory audits to maintain accurate records and identify potential areas for improvement in stock management processes.
- Cultivated an inclusive environment within the bookstore by routinely hosting diverse events reflecting varying interests among patrons.
Historic Guide
Chadds Ford Historical Society
03.2011 - 05.2019
- Enhanced guest experience by providing informative and engaging guided tours.
- Developed customized tour itineraries for diverse groups, ensuring a memorable and enjoyable trip.
- Maintained safety standards during excursions, resulting in zero accidents or incidents.
- Built strong relationships with local vendors, securing exclusive access to attractions for tour participants.
- Increased tour group sizes through exceptional customer service and consistently positive feedback from visitors.
- Trained new guides on policies, procedures, and best practices, leading to consistently high-quality tours.
- Developed an extensive knowledge of local history and culture, enabling the provision of accurate information and insightful commentary during tours.
- Utilized strong communication skills to effectively convey complex topics in a digestible manner to diverse audiences.
- Led various themed tours catering to different interests and preferences, showcasing adaptability and versatility as a guide.
- Collected and deposited payments from guests.
- Worked in the museum shop and contributed to the Historical Society by creating a Wordpress account with articles of varying topics for educational use to the public.
- Managed Escape Room Tours and Chadds Ford Days events.
- Worked alongside former museum educators during summer history camp days.
Historic Guide I
Brandywine Battlefield Museum And State Park
06.2007 - 04.2009
- Assisted with archiving and archival research processes and maintenance of historic buildings on site.
- Adhered to State of Pennsylvania (PHMC) standards in research by being sent to varying historical sites operated by PHMC to gain a better understanding of our local shared history.
- Inspected tour sites for potential hazards and arranged for repairs when needed.
- Furnished customers with unique experiences by developing and creating new tour routes.
- Planned and executed efficient tour routes by using maps and other navigational tools.
- Established positive relationships with tour members through fun and engaging conversation.
- Arranged for additional resources and personnel when needed to accommodate larger tour requests.
- Checked tour vehicles for cleanliness, safety and functionality.
- Collaborated with other tour guides to provide comprehensive and enjoyable experience.
- Developed engaging and informative scripts, guiding tour members through attractions.
- Utilized effective communication and problem-solving skills to quickly resolve visitor issues.
- Assisted with workshops throughout the year and offered group tours for ages K-12. Both guided as living history and as a state employee.
- Provided tours to adults throughout the year and helped set up of multiple Battle of Brandywine events.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
Education
Master of Arts - Early American History
West Chester University of Pennsylvania
05.2014
Skills
- Educational events
- Customer Service
- Merchandise displays
- Adaptable and Flexible
- Interpersonal Skills
- Lead Conversion
- Textbook sales
- Literary knowledge
- Publisher promotions
- Friendly and Helpful
Timeline
Bookseller
Barnes And Noble
10.2011 - Current
Historic Guide
Chadds Ford Historical Society
03.2011 - 05.2019
Historic Guide I
Brandywine Battlefield Museum And State Park
06.2007 - 04.2009
Master of Arts - Early American History
West Chester University of Pennsylvania
Similar Profiles
Marya LongMarya Long
Cashier/Order Fulfillment Associate at Barnes and Noble CollegeCashier/Order Fulfillment Associate at Barnes and Noble College
Heather RouteHeather Route
Senior Barista at Barnes and NobleSenior Barista at Barnes and Noble
Addison SilvaAddison Silva
Bookseller at Barnes And Noble BookstoreBookseller at Barnes And Noble Bookstore