Sarah Makar
Greensburg
Summary
Dynamic and results-oriented professional with extensive experience in the hospitality industry, notably at Lucky Bastards. Excelled in customer engagement and service, significantly enhancing guest satisfaction. Demonstrated expertise in cash handling and a strong work ethic. Brings strong problem-solving skills and proactive approach to new tasks. Proven ability to train staff and improve operational efficiency, showcasing leadership and interactive communication skills. Known for adaptability, creativity, and result-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
8
8
years of professional experience
Work History
Bartender
Lucky Bastards
04.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Cook/Bartender/Waitress
Falbo's Bar & Restaurant
09.2020 - 04.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Trained new kitchen staff, ensuring they met restaurant's high standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Served high customer volumes during special events, nights, and weekends.
Hostess/Food Runner/Togo Cashier
Texas Roadhouse
04.2018 - 06.2020
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Crew Team Member
McDonald's
08.2017 - 04.2018
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Education
No Degree - English Education
Saint Vincent College
Latrobe, PAHigh School Diploma -
Hempfield Area High School
Greensburg, PA05-2020
Skills
- Strong multitasking
- Quick learner
- Customer assistance
- Customer engagement
- Customer service
- Patience and empathy
- Cleanliness
- Strong work ethic
- Highly reliable
- Phone etiquette
- Time management skills
- Initiative-taking
- Team player attitude
- Cash handling
- Sense of urgency
- Detail-oriented
- Decision-making
- Interactive communication skills
- Product promotion
- Outgoing personality
- Written and verbal communication
Timeline
Bartender
Lucky Bastards
04.2023 - Current
Cook/Bartender/Waitress
Falbo's Bar & Restaurant
09.2020 - 04.2023
Hostess/Food Runner/Togo Cashier
Texas Roadhouse
04.2018 - 06.2020
Crew Team Member
McDonald's
08.2017 - 04.2018
No Degree - English Education
Saint Vincent College
High School Diploma -
Hempfield Area High School
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