I am married for 25 yrs with 3 adult daughters and 5 grand daughters One grand dog, and now new parents to baby chicks :)
We love riding our ATV's , going on family trips (short or long) and simply spending time together
Sarah O'neill
Kempton
Summary
Dedicated employee known for punctuality, good customer service, and a positive attitude which I feel is known to always make a difference in patient care and in the work environment. I am always willing to learn more, for better efficiency, in order to provide the best care possible, for our patients.
Overview
28
28
years of professional experience
Work History
Authorization Specialist
Lehigh Valley Hospital and Health Network
Allentown, PA
09.2024 - Current
- Processed authorization requests for the Heart and Vascular Institute and Neurosurgical department efficiently, ensuring compliance with healthcare regulations.
- Collaborated with clinical staff to gather necessary documentation for authorization approvals.
- Utilized electronic health record systems to track and manage authorization workflows.
- Communicated with insurance providers to resolve discrepancies in authorization requests.
- Maintained accurate records of authorizations, contributing to departmental organization and efficiency.
- Supported clinical staff by providing timely updates on the status of prior authorizations for various services.
- Maintained compliance with HIPAA regulations, safeguarding sensitive patient information during the authorization process.
Patient Service Representative
Lehigh Valley Physicians Group
New Tripoli, PA
07.1998 - 09.2024
- Managed patient scheduling and appointment confirmations, in office and scheduling of specialty and diagnostic appointments outside of the office.
- Managed multiple phone lines with efficiency and patience
- Greeted patients for the check in process, confirmed all demographics, insurance, and copay information
- scanned all insurance and photo ID documents into system
- Assisted patients with check out process, including collecting copays, scheduling any/all future appointments needed
- Answer any/all patient questions as thoroughly and professionally as possible.
- Used Medent and EPIC systems to perform daily functions in the office
- Maintained office supplies by ordering/preordering what is needed for daily function of the office and staff.
- Also with history of phlebotomy and nursing assistant (on the job training at the time) with duties including rooming patients, taking all vitals, chart documentation, EKG's, vision and hearing testing, ordering and administering of vaccinations to patients, assisting in minor in-office surgical procedures
- Training new members in the office, who came aboard our team
- Most importantly, being a team member, with excellent communication skills
Education
High School Diploma -
Kutztown Area Senior High School
Kutztown, PA06-1994
Skills
- Medical terminology knowledge
- Prior authorization processing
- Appointment scheduling
- Documentation and paperwork
- Effective communication skills
- Telephone etiquette
- Teamwork and collaboration
- Insurance verification
- HIPAA compliance
- Multitasking
- Reliability
- Professionalism
Interests
Timeline
Authorization Specialist
Lehigh Valley Hospital and Health Network
09.2024 - Current
Patient Service Representative
Lehigh Valley Physicians Group
07.1998 - 09.2024
High School Diploma -
Kutztown Area Senior High School