Sarah Purcell
Girardville
Summary
Seasoned Quality Control Lead recognized for high productivity and efficient task completion. Capable professional, trustworthy, and communicates efficiently. Excel in leadership, and problem-solving, ensuring smooth operations and consistent product quality.
Overview
19
19
years of professional experience
Work History
Quality Control Lead
Jeld-Wen Doors
Pottsville
07.2021 - Current
- Implemented preventive measures designed to reduce the number of defects found during inspections.
- Notified supervisors or other relevant personnel of test or production issues.
- Created reports summarizing key findings from inspections, analyses, tests for review by management.
- Analyzed nonconforming materials to determine root cause analysis and corrective action plans.
- Performed detailed inspections of incoming materials to verify that they meet the required specifications.
- Administered evaluations to determine whether employees are qualified to use the equipment or tools required for the job.
- Collaborated with other departments to resolve any quality-related problems in a timely manner.
- Collaborated with outside suppliers who come into the plant to promote customer satisfaction.
- Marked materials with grade or acceptance status.
- Conducted regular audits of product quality and safety standards to ensure compliance with company policies.
- Reviewed engineering drawings, process specifications and material certifications to ensure accuracy prior to production runs.
- Selected samples for use as test models.
- Investigated customer complaints regarding product quality and initiated corrective actions as necessary.
- Trained personnel on proper inspection techniques and procedures for ensuring product quality.
Cross Dock Auditor
Jeld-Wen Doors
Pottsville
08.2019 - 07.2021
- Cross-trained employees, enabling completion of priority tasks during personnel absences.
- Coordinated project materials and schedules, facilitated communication and prepared reports.
- Identified and assessed areas of significant business risk and internal control weaknesses.
- Collaborated closely with other team members to develop effective audit plans.
Bank Teller
BB&T
Shenandoah
08.2018 - 08.2019
- Explained bank services, financial products and applicable fees to customers.
- Maintained confidentiality of bank records, transactions and customer information.
- Reconciled daily sales sheets with actual physical money received from customers or deposited into ATM machines.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Educated customers about different types of banking services available at the branch.
- Verified amounts and integrity of every check or funds transfer.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Resolved customer disputes promptly in accordance with bank policies and procedures.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Entered transactions into computer and issued customer receipts.
- Participated in weekly training sessions to stay abreast of changes in banking regulations.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
Bank Teller
Mid Penn Bank
Frackville
03.2016 - 07.2018
- Explained bank services, financial products and applicable fees to customers.
- Maintained confidentiality of bank records, transactions and customer information.
- Reconciled daily sales sheets with actual physical money received from customers or deposited into ATM machines.
- Opened new checking, savings and lines of credit for customer accounts.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Educated customers about different types of banking services available at the branch.
- Verified amounts and integrity of every check or funds transfer.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Resolved customer disputes promptly in accordance with bank policies and procedures.
- Used customer information to tailor recommendations to promote or sell travelers' checks, savings bonds and cashier's checks.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Trained employees on cash drawer operation.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Entered transactions into computer and issued customer receipts.
Bank Teller
Susquehanna Bank
Ashland
09.2011 - 04.2013
- Explained bank services, financial products and applicable fees to customers.
- Maintained confidentiality of bank records, transactions and customer information.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Educated customers about different types of banking services available at the branch.
- Verified amounts and integrity of every check or funds transfer.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Used customer information to tailor recommendations to promote or sell travelers' checks, savings bonds and cashier's checks.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Entered transactions into computer and issued customer receipts.
- Responded and assisted customers with account inquiries and updates.
- Performed cash handling duties including counting currency, coins and checks.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
Cashier
Auntie Anne's Pretzels
Frackville
04.2006 - 02.2013
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained work area and kept cash drawer organized.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Processed sales transactions to prevent long customer wait times.
Education
High School Diploma -
Marian Catholic High School
Tamaqua, PA06-2009
Skills
- Quality control tools
- Materials knowledge
- Supplier quality management
- Corrective action planning
- Customer focus
- Communication skills
- Decision-making
Timeline
Quality Control Lead
Jeld-Wen Doors
07.2021 - Current
Cross Dock Auditor
Jeld-Wen Doors
08.2019 - 07.2021
Bank Teller
BB&T
08.2018 - 08.2019
Bank Teller
Mid Penn Bank
03.2016 - 07.2018
Bank Teller
Susquehanna Bank
09.2011 - 04.2013
Cashier
Auntie Anne's Pretzels
04.2006 - 02.2013
High School Diploma -
Marian Catholic High School
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