Sarah RIVERA
SHAMOKIN
Summary
Enthusiastic Customer Service Cashier experienced in developing effective service delivery methods and supporting company values to enhance consumer satisfaction. Delivered consistent, friendly service in fast-paced retail environments while accurately managing cash transactions and resolving customer issues. Focused on driving team performance and building customer loyalty through effective communication and organizational skills.
Overview
20
20
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Cashier
Walmart
Coal township
09.2022 - 05.2026
- Processed customer transactions efficiently at front registers.
- Assisted customers with product inquiries and store navigation.
- Managed cash drawer, ensuring accuracy in daily cash handling.
- Handled returns and exchanges following store policies and procedures.
- Trained new cashiers on register operations and customer service techniques.
- Collaborated with team members to maintain a clean and organized workspace.
- Resolved customer complaints in a professional manner.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Informed customers of in-store promotions or pricing specials.
- Assisted customers with locating merchandise within the store.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Processed credit card, EBT, and gift certificate payments in electronic computer systems.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Recommended, selected, located, and obtained products to meet customer needs.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Addressed customer questions and concerns regarding products and services.
- Greeted customers promptly and responded to questions.
- Built and maintained productive relationships with employees.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Special finance assistant
Chevy 21
Hellertown
01.2010 - 06.2013
- Processed invoices and expense reports for timely payments and reconciliations.
- Assisted in financial record keeping and maintained accurate documentation systems.
- Collaborated with team members to prepare budgets and forecasts for departments.
- Provided administrative support during audits by compiling relevant financial records.
- Utilized accounting software to track transactions and manage financial databases efficiently.
- Performed database entry updates to keep information current.
- Performed ad hoc tasks related to finance operations as requested by senior managers.
- Greeted customers, answered account questions and resolved complaints.
- Created various documents and handled correspondence and memos to assist supervisor.
- Developed strong relationships with clients to enhance customer loyalty and retention.
- Collaborated with team members to achieve sales targets and improve overall performance.
- Provided exceptional customer service to resolve inquiries and address concerns promptly.
- Greeted customers and provided information about products and services.
- Provided timely follow-up on inquiries made by potential customers.
- Created promotional materials such as brochures, flyers, catalogs and price lists.
- Generated leads from cold-calling prospective clients.
- Addressed customer questions and concerns regarding products and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- I made a system where the supervisor could enter the client's name and find what vehicle they were looking for and all information to find what they needed/wanted.
- Called potential client's everyday.
Call Center Sales Representative
GC Services
Lakeland
01.2009 - 01.2012
- Assisted customers with product inquiries and resolved issues effectively.
- Promoted and sold various services to potential customers during calls.
- Utilized CRM software to track customer interactions and sales progress.
- Managed high call volumes while maintaining quality service standards.
- Educated customers on service features and benefits to drive engagement.
- Demonstrated excellent listening skills while interacting with customers via telephone or email.
- Made outbound sales calls to potential customers to promote products and services.
- Handled escalated customer service issues professionally and efficiently.
- Followed up with customers after purchase or service delivery to ensure satisfaction levels were met.
- Processed orders for customers over the phone.
- Assessed customer feedback surveys and made adjustments accordingly.
- Provided product recommendations based on customer needs.
- Developed new leads each day at or above quotas.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
Outbound Call Center Representative
Verizon
Trexlertown
01.2006 - 01.2008
- Managed high-volume outbound calls to promote Verizon products and services.
- Educated customers on service features and benefits for informed decisions.
- Utilized CRM software to log customer interactions and track follow-ups.
- Collaborated with team members to improve call scripts and customer engagement.
- Resolved customer inquiries and concerns effectively during outbound calls.
- Maintained up-to-date knowledge of Verizon's offerings and promotions.
- Developed and implemented new and improved outbound calling processes and scripts, resulting in increased sales and caller engagement.
- Refined and demonstrated excellent listening skills, asked probing questions, understood concerns, and overcame objections.
- Seized opportunities to upsell new product offerings to current customers and coached team to upsell.
- Maintained expert knowledge of client company products and services and equipped callers on team to successfully address of customer questions.
- Collaborated closely with team members to share best practices and improve overall performance.
- Maintained updated knowledge of company products, services, promotions, pricing policies.
- Conducted outbound calls to existing and potential customers to promote products or services.
- Conducted follow-up calls to engage potential customers regarding sales leads.
Education
Associate Degree - Business Administration
Pennsylvania School of Business
Allentown, PA 06.2006 - 06.2007
Skills
- Cash handling
- POS operation
- Sales transactions
- Returns management
- Customer service
- Customer inquiries
- Customer complaint resolution
- Product knowledge
- Product recommendations
- Upselling techniques
- Effective communication
- Conflict resolution
- Problem solving
- Attention to detail
- Time management
- Adaptability
- Training and mentoring
- Customer inquiries
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Customer Service Cashier
Walmart
09.2022 - 05.2026
Special finance assistant
Chevy 21
01.2010 - 06.2013
Call Center Sales Representative
GC Services
01.2009 - 01.2012
Associate Degree - Business Administration
Pennsylvania School of Business
06.2006 - 06.2007
Outbound Call Center Representative
Verizon
01.2006 - 01.2008