Sarah Rutledge
Hanover
Summary
Experienced in autonomous and team-based environments, with a proven ability to build strong relationships with clients, co-workers, administration, and local agencies. Track record demonstrates effectiveness in establishing solid connections and fostering positive collaborations. Confident in my ability to contribute as a valuable asset to any team.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Board Member
Pennsylvania HomeCare Association
01.2024 - Current
- Industry Improvement & Advocacy: Actively participate in discussions, meetings, and activities aimed at improving the homecare industry, focusing on enhancing quality of care, advocating for policy changes, and addressing workforce challenges
- Workforce Development: Contribute to initiatives that support workforce development, including efforts to recruit, train, and retain homecare professionals, with a focus on improving job satisfaction and performance
- Collaboration & Stakeholder Engagement: Engage with key stakeholders, including policymakers, other agencies, and industry professionals, to advocate for changes that benefit both consumers and the homecare workforce
- Promote Best Practices: Share and discuss best practices for improving care delivery and operational efficiency in the homecare field
Program Manager
PennCares Support Services
10.2020 - Current
- Regulatory Compliance & Oversight: Ensure agency adherence to OLTL, DOH, and ODP regulations, keeping up-to-date with changes and ensuring all required certifications and training for Direct Care Workers (DCWs) are current
- Training & Development: Assist in the development and implementation of an 8-hour hands-on, in-person training program for DCWs to enhance skills and regulatory compliance
- Scheduling & Staffing: Manage staff schedules, fill missed shifts, and confirm shifts for payroll and billing purposes, ensuring adequate coverage and compliance with service authorizations
- Incident Reporting & Documentation: Enter critical incidents into HCSIS and DOH systems within required timeframes, ensuring timely and accurate reporting
- Collaboration & Quality Care: Work closely with Service Coordinators and Managed Care Organizations (MCOs) to ensure quality care for consumers and effective service delivery
- Financial & Budget Management: Monitor agency budget, ensuring operational costs are within allocated funds and service authorizations are adhered to
- Policy & Procedure Management: Write, update, and maintain agency policies and procedures in line with regulatory and organizational standards
- Create and maintain Excel spreadsheets to track statistics and performance metrics
- Stakeholder Communication: Attend meetings and conferences with external agencies to remain informed on industry trends, best practices, and regulatory changes
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
Psychiatric Technician
WellSpan Health
11.2018 - Current
- Client Support & Care: Work directly with clients experiencing a variety of mental health concerns, including depression, mood disorders, ADHD, autism, schizoaffective disorder, psychosis, and suicidal ideations
- Emotional Regulation & Coping Strategies: Help clients manage and regulate emotions, moods, and behaviors, introducing and reinforcing positive coping strategies for long-term mental health and wellbeing
- Safety & Supervision: Maintain a safe environment for a pod of 13 or more adolescents or children, ensuring supervision and intervention as needed to prevent harm
- Crisis Management & Intervention: Provide immediate support during emotional crises, including managing behavior concerns and ensuring the safety of clients in high-stress situations
- Skill Development: Support clients in exploring new coping skills, fostering emotional resilience, and preparing them for future challenges by enhancing their emotional regulation and decision-making abilities
Family Advocate
Pressley Ridge
10.2017 - 09.2018
- Resource Coordination: Provide families with access to essential resources, including housing, employment, parenting support, truancy interventions, and drug and alcohol services, to address the needs of children and youth cases
- Court Advocacy & Testimony: Testify in court to represent the best interests of children and families, providing clear, accurate, and relevant information regarding family situations and treatment plans
- Treatment & Safety Plans: Collaborate with families, social workers, and other professionals to create personalized treatment and safety plans that address the unique needs and challenges faced by the family
- Case Management: Work closely with families to monitor progress, ensure adherence to treatment plans, and provide ongoing support to promote family stability and well-being
Direct Care Staff
Lifes new beginning
08.2016 - 10.2017
- Independent Living Support: Assist adults with intellectual disabilities across the spectrum in maintaining their independence by providing support with daily living skills, decision-making, and personal care
- Life Skills Training: Teach and reinforce essential life skills, including communication, budgeting, personal hygiene, and other tasks to promote self-sufficiency and improve quality of life
- Compliance & Training: Keep client Individual Support Plans (ISPs) up-to-date, ensuring they reflect the needs and goals of each individual
- Complete required ODP (Office of Developmental Programs) trainings to maintain compliance and provide high-quality support
- Safety & Crisis Management: Ensure the safety of clients and staff, utilizing safe crisis management techniques and physical restraints when necessary, while adhering to protocols for handling challenging behaviors
Life skill worker II
Abraxas
12.2014 - 08.2015
- Youth Supervision & Safety: Safely monitor youth and staff in a structured environment, ensuring the safety of all individuals while managing behavior and addressing any safety concerns
- Behavioral Support & Coping Skills: Teach and reinforce positive coping skills and anger management techniques to help youth regulate emotions and behaviors on a daily basis
- Rehabilitation & Reintegration: Support the rehabilitation of youth, preparing them to reenter the community by helping them develop the necessary life skills, emotional regulation, and problem-solving abilities
- Behavioral Monitoring: Observe and document behaviors, providing feedback to staff and supervisors to ensure consistent and effective interventions
Mental Health Worker (Shift Leader)
Hoffman Homes for Youth
02.2012 - 11.2014
- Crisis Management & Safety: Monitored the safety of clients and staff, quickly responding to crisis situations involving severe mental health or behavioral issues, ensuring a secure environment for all
- Collaboration & Care Coordination: Worked closely with the treatment team to effectively coordinate and provide client care services, ensuring a holistic approach to mental health support
- Documentation & Reporting: Maintained detailed documentation of patient information, including service plans, treatment reports, and progress notes to ensure accurate and up-to-date records
- Therapeutic Programming: Organized and facilitated treatment projects focusing on problem-solving skills and creative thinking to encourage client engagement and personal growth
Education
Associates - Human Services
Kaplan University
Hagerstown, MD03.2025
Skills
- Case Management
- Documentation
- Strategic planning
- Social Work
- Behavioral Health
- Crisis Management
- Home health
- Behavioral health
- Program Management
- Organizational growth
Certification
- CPR
- Driver's License
Timeline
Board Member
Pennsylvania HomeCare Association
01.2024 - Current
Program Manager
PennCares Support Services
10.2020 - Current
Psychiatric Technician
WellSpan Health
11.2018 - Current
Family Advocate
Pressley Ridge
10.2017 - 09.2018
Direct Care Staff
Lifes new beginning
08.2016 - 10.2017
Life skill worker II
Abraxas
12.2014 - 08.2015
Mental Health Worker (Shift Leader)
Hoffman Homes for Youth
02.2012 - 11.2014
Associates - Human Services
Kaplan University
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