Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sarah Schneider

Bradford

Summary

Passionate and driven with experience in leadership roles, including Homeless Shelter Manager, Assistant Manager, and Customer Service Supervisor. Proven ability to manage shelter operations, ensure the well-being of residents, and provide exceptional customer service in high-demand environments. Skilled in case management, and advocacy, with a strong focus on ensuring that individuals' basic needs are met and helping them transition toward self-sufficiency. Experienced in overseeing teams, managing resources, and fostering a positive, supportive environment. Known for strong communication, problem-solving, and organizational skills, as well as the ability to work effectively under pressure. Committed to making a meaningful impact by empowering others and driving positive change in every role.

Overview

10
10
years of professional experience
1
1
Certification

Work History

HES Service Coordinator

YWCA Bradford
11.2021 - Current
  • Supervise daily operations of the shelter
  • Provide weekly case management guidance to residents, developing personalized plans to address housing needs, employment, mental health, and other support services.
  • Assist residents in identifying their short- and long-term goals, guiding them through available resources and community services to achieve self-sufficiency.
  • Conduct intake assessments for new residents, gathering information about their needs and connecting them with appropriate services (e.g., housing, healthcare, etc...).
  • Ensure that residents' needs are met in a timely manner, including coordinating health resources, and transportation when necessary.
  • Monitor and document resident progress, adjusting case management plans as needed to ensure residents' goals are being met.
  • Ensure the basic needs of shelter residents are consistently met, including food, hygiene products, and safe sleeping arrangements.
  • Use excellent communication skills to explain shelter rules, available resources, and the consequences of non-compliance to residents in a clear and empathetic manner.
  • Actively advocate for shelter residents by ensuring their needs are communicated to external organizations, social services, and agencies for housing, healthcare, and employment services.
  • Maintain accurate records of services provided, case notes, and resident interactions in compliance with organizational policies and regulations.
  • Collaborate with community partners, social service organizations, and local government agencies to provide comprehensive support to residents.
  • Utilize time management skills to prioritize tasks and ensure the shelter operates efficiently and effectively.
  • Have basic Microsoft Word knowledge to generate and maintain progress reports, case notes, and communication materials.
  • Have basic Microsoft Excel knowledge for data tracking.

Assistant Manager

Country Fair
12.2018 - 10.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Overnight Customer Service Manager

Walmart
08.2016 - 12.2018
  • Manage customer service functions during the overnight shift, including resolving customer complaints, processing returns, and addressing inquiries
  • Ensure that all areas of the store are maintained to Walmart’s cleanliness and organizational standards, ensuring the store is ready for morning operations.
  • Assist with product restocking, ensuring products are displayed and available for customers when the store opens in the morning
  • Handle customer escalations, mediate disputes, and provide effective solutions, ensuring customer satisfaction at all times.
  • Ensure that the sales floor remains clean, organized, and stocked by returning unwanted items to their proper locations and addressing any product gaps.
  • Cover employee breaks and lunches to ensure continuous store operations and customer service during the night shift.
  • Reset self-checkout registers to ensure smooth operation, troubleshoot any issues, and assist customers with the checkout process.
  • Assist the manager on duty with addressing and reprimanding associates for wrongful behavior or policy violations, ensuring a positive and productive work environment.

Overnight Stocker

Walmart
10.2015 - 12.2016
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
  • Supported promotional plans by updating signage with price changes.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Unboxed product and placed on shelves according to layout and planogram guidelines.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Moved and lifted heavy loads of merchandise using Type equipment.
  • Used Software to record received, counted and stored stock items.
  • Located needed merchandise in inventory using Type software and placed on skids for transport to shelves.
  • Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
  • Checked aisles and Type areas for spills or Type issue and notified Job title for quick clean-up.
  • Delivered exemplary assistance and service by carrying packages and bags and securing customer purchases in vehicles.
  • Assisted customers by finding items quickly, boosting store satisfaction rate by Number%.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
  • Hauled Type and Type items from stock, using Type equipment and placed on correct store shelves.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
  • Collected assigned merchandise and transported to store floor locations using hand trucks.
  • Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.

Education

Agora Cyber Charter School
Bradford, PA
06-2015

Skills

  • Telephone communication
  • Accurate recordkeeping
  • Client advocacy
  • Notetaking and documentation
  • Teamwork and collaboration
  • Time management
  • Active listening
  • Problem-solving
  • Multitasking Abilities
  • Task prioritization

Certification

Mandated and Permissive Reporting, both child and elder

Mental Health First Aid

PA Child Abuse Clearance

Timeline

HES Service Coordinator

YWCA Bradford
11.2021 - Current

Assistant Manager

Country Fair
12.2018 - 10.2021

Overnight Customer Service Manager

Walmart
08.2016 - 12.2018

Overnight Stocker

Walmart
10.2015 - 12.2016

Agora Cyber Charter School

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Sarah Schneider