Sarah Schoen
Sycamore
Summary
Hardworking, highly motivated, and eager professional with a proven track record in enhancing customer satisfaction and streamlining operations. Leveraged organizational skills and insurance knowledge to safeguard client information and foster strong relationships. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Practice Manager
Pearl Dentistry
Bridgeville, PA
04.2025 - Current
- Managed office operations, ensuring efficient patient scheduling and flow.
- Coordinated staff meetings, fostering communication and collaboration among team members.
- Trained new administrative staff on office procedures and software applications.
- Oversaw billing procedures, ensuring timely processing of insurance claims and payments.
- Established protocols for maintaining compliance with health regulations and standards in the office environment.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
Practice Manager
Greater Pittsburgh Dental Group
Coraopolis, PA
06.2024 - 04.2025
- Created reports detailing daily activities, staff performance metrics, and other relevant information.
- Analyzed business performance data and forecasted business results for upper management.
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Implemented proactive measures to safeguard health and well-being of communities, utilizing good oral health and PPE.
- Hired, trained and monitored new office employees and took corrective action when necessary.
- Organized supply purchases, equipment upgrades and operating expenses.
- Monitored inventory of dental supplies and placed orders when necessary.
Business Assistant
Heartland Dental
Washington, USA
09.2022 - 06.2024
- Handled confidential documents related to personnel matters in a secure manner
- Greeted visitors at reception area upon arrival providing them with necessary information
- Adhered to all corporate policies regarding security protocols when handling sensitive information
- Managed incoming calls from customers and clients with courtesy and professionalism
- Maintained databases, spreadsheets and other records with accuracy and attention to detail
- Reviewed claims documents for accuracy prior to submission for payment processing
- Responded promptly to customer inquiries regarding their insurance coverage options
- Developed strong relationships with customers through timely resolution of problems
- Communicated effectively both verbally and written when dealing with customers or colleagues
Store Manager
Torrid
Washington, USA
09.2015 - 09.2022
- Provided leadership and motivation to team members to increase productivity and efficiency within the store
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds
- Interviewed and hired prospective employees according to team needs
- Solved problems and resolved conflicts for team members and customers
- Oversaw day-to-day store operations to foster efficient and profitable operations
- Mentored new employees on store policies and procedures while providing guidance and support in their roles
- Evaluated customer feedback and complaints to locate weaknesses and improve service
Store Manager
Carters Oshkosh
Washington, PA
09.2014 - 09.2015
- Led team in achieving sales targets through effective training and motivation strategies.
- Developed and implemented inventory management practices to reduce shrinkage and optimize stock levels.
- Enhanced customer experience by implementing staff training programs focused on service excellence.
- Analyzed sales data to identify trends, inform merchandising decisions, and drive promotional strategies.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
Sales Associate
Carters Oshkosh
Washington, USA
06.2010 - 09.2014
- Greeted customers warmly and offered assistance
- Helped customers find and select products
- Kept work area clean, organized and free of clutter at all times
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
Education
High School Diploma -
Trinity High School
Washington06-2012
Skills
- Organizational skills
- Customer service
- Clear oral/written communication
- Payroll processing
- Scheduling coordination
- Staff management
- Problem-solving
- Microsoft outlook, word, and Excel
- Time management
- Training and mentoring
- Friendly, positive attitude
- Teamwork and collaboration
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
Certification
- OSHA
- HIPAA
Timeline
Practice Manager
Pearl Dentistry
04.2025 - Current
Practice Manager
Greater Pittsburgh Dental Group
06.2024 - 04.2025
Business Assistant
Heartland Dental
09.2022 - 06.2024
Store Manager
Torrid
09.2015 - 09.2022
Store Manager
Carters Oshkosh
09.2014 - 09.2015
Sales Associate
Carters Oshkosh
06.2010 - 09.2014
High School Diploma -
Trinity High School
Education and Training
HIPAA
OSHA