Sarah Tilko
Butler
Summary
Result-driven professional, with demonstrated excellence in roles encompassing Customer Experience, Team Management, and Operational Excellence. Expert at driving strategic initiatives resulting in improved customer satisfaction, sales, and availability. Possess exemplary communication, analytical and interpersonal skills. Expert at delegating with timely and appropriate followup. Succeeds at working with a team as well as independently.
Overview
8
8
years of professional experience
Work History
General Merchandise Coach
Walmart
10.2022 - Current
- Assisted manage the success of a current $52.2Million in year to date sales of a Complex Supercenter. Over last year is up 9.9% and 105.5% Index to Plan.
- Drives financial performance in apparel to be up 9.4% over last year.
- Seasonal is up 9.3% LY, and Home is .7% up.
- Continued to grow GM presub by implementing a buddy system in apparel picking.
- Championed the growth of GM CVP.
- Provides successful direction from daily touring for assigning duties, and setting clear expectations.
- Leads and develops teams effectively by teaching, training, and actively listening to associates.
- Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties and provides recognition.
- Measures progress to achieve results, and creates action plans.
- Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity.
Field Operations Specialist
Peloton Interactive
01.2021 - 01.2022
- Provided world-class delivery experiences with in home setup and installation of cycling bikes.
- Supported and educated members by providing a comprehensive orientation of the bike and tablet.
- Installed hardware while being able to troubleshoot issues in-home.
- Managed a daily delivery route in a sprinter van with a 100 mile delivery radius.
- Additionally, helped in the warehouse, loading, refurbishing and scrapping bikes.
- Used FSL daily to manage the van phone with daily routes, scanning in product barcodes, starting and completing stops.
- Faced > 275 customer satisfaction surveys for service rendered.
- Achieved the most customer satisfaction surveys from the whole warehouse scoring 5 out of 5.
- Maintained a weekly safe driving score of 99% or above.
Assistant Manager
Starbucks Coffee Company
01.2017 - 01.2021
- Assisted the store manager with running the day to day operations of a high volume business.
- Provided friendly, personable customer service while always making the moment right.
- Maintained a positive working environment with fellow partners and management.
- Deployed and supervised partners in rightful positions depending upon the business needs.
- Coordinated breaks. Ordered product every two days with accuracy.
- Participated in inventory counts, FIFO methods, and adjusting PARS.
- Pulled food responsibly and used Inventory Management Systems.
- Followed cash management procedures including daily deposit and till counting.
- Completed self QASA audits and deep cleaning tasks.
- Coached partners while leading by example in company standards, drink preparation, and drive-thru.
- Orchestrated volunteering and donation efforts.
- Transformed the store to become the top store in the district for sales, low waste, out the window times and customer connection scores.
- Trained new baristas and advancing shift supervisors.
Education
Sustainability
Arizona State University
01-2020
Fashion & Retail Management
Art Institute of Pittsburgh
01-2010
Skills
- Effective communication
- Touring, Teaching, and Mentoring
- Group leadership
- Personable and friendly
- Building relationships
- Decision-making, Planning
- Time management
- Customer relations
- Problem-solving
- Multitasking and organization
Timeline
General Merchandise Coach
Walmart
10.2022 - Current
Field Operations Specialist
Peloton Interactive
01.2021 - 01.2022
Assistant Manager
Starbucks Coffee Company
01.2017 - 01.2021
Sustainability
Arizona State University
Fashion & Retail Management
Art Institute of Pittsburgh
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