Sarah Yodfat
Harrisburg
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Marco Promotional Products
09.2022 - 09.2025
- Managed high-volume calls while maintaining exceptional service standards.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Met customer call guidelines for service levels, handle time and productivity.
- Worked directly with multiple production sites based all over the U.S on inventory and deliveries.
- Resolved customer inquiries through effective communication and problem-solving techniques.
Sales Associate
Bed Bath & Beyond
08.2017 - 09.2022
- Assisted customers in product selection and provided detailed information about merchandise.
- Maintained organized sales floor by restocking shelves and arranging displays effectively.
- Performed cash, card, and check transactions to complete customer purchases.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
Education
GED -
Harrisburg Area Community College
Harrisburg, PASkills
- Customer service
- Call center experience
- Computer proficiency
- Product knowledge
- Sales expertise
- Microsoft Excel
- Account updating
- Live chat support
- Order processing
Timeline
Customer Service Representative
Marco Promotional Products
09.2022 - 09.2025
Sales Associate
Bed Bath & Beyond
08.2017 - 09.2022
GED -
Harrisburg Area Community College
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