Sarahetta McBride
Northversallies pa
Summary
Detail-oriented professional with experience in managing patient appointments, verifying insurance, and resolving billing inquiries. Proven ability to collaborate with medical staff to ensure comprehensive patient care and enhance operational efficiency in healthcare settings.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
UPMC Community Family Practice
Pittsburgh
11.2023 - Current
- Assisted patients with insurance verification and billing inquiries.
- Managed patient scheduling using electronic health record systems.
- Provided exceptional customer service to enhance patient satisfaction.
- Coordinated communication between medical staff and patients.
- Handled incoming calls and directed them to appropriate departments.
- Maintained accurate patient records in compliance with privacy regulations.
- Educated patients on available services and resources within the practice.
- Answered incoming calls in a professional manner.
- Verified insurance information, collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with scheduling follow-up appointments according to provider availability.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Greeted patients upon arrival and directed them to the appropriate area.
- Maintained a clean and organized reception area.
- Performed administrative duties such as filing, faxing, photocopying.
- Obtained proper authorization and identification to release confidential medical records.
- Assisted with the completion of medical forms and records.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Collaborated with clinical and administrative staff to meet patient needs.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Compiled information from patients and caregivers or family members to identify care concerns.
Patient Care Technician
UPMC Mercy
Pittsburgh
04.2018 - 05.2022
- Assisted nursing staff with patient care tasks and daily living activities.
- Monitored vital signs and reported changes to healthcare team members.
- Documented patient information accurately in electronic health records systems.
- Supported patients in mobility and transportation throughout the facility.
- Communicated effectively with patients to address concerns and provide comfort.
- Collaborated with interdisciplinary teams to ensure comprehensive patient care.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Helped create a safe environment by following infection control policies.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Provided emotional support for patients and families during difficult times.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Restocked unit frequently with necessary medical supplies.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Participated in quality improvement activities within the department.
- Assisted patients with activities of daily living, including bathing, dressing and grooming.
Education
High School Diploma -
Carrick Highschool
Pittsburgh, PA06-2009
Some College (No Degree) - Business Management
Community College of Allegheny County
Pittsburgh, PASkills
- Electronic health records
- Insurance verification
- Patient billing
- Medical documentation
- Appointment scheduling
- Customer relationship management
- Problem solving
- Effective communication
- Medical filing
- Patient admitting
- Attention to detail
- Customer service
- Payment collection
- Patient follow-up
- Patient check-in
- Multitasking and organization
Timeline
Patient Service Representative
UPMC Community Family Practice
11.2023 - Current
Patient Care Technician
UPMC Mercy
04.2018 - 05.2022
High School Diploma -
Carrick Highschool
Some College (No Degree) - Business Management
Community College of Allegheny County