Sarath Meghana Velanati

Talent Strategy and Development

• Designed and migrated the existing PowerApp application to Salesforce end-to-end, and collaborated with business stakeholders to gather requirements and translate them into user stories.
• Automated email alerts for new comments and attachments on any update to the case.
• Designed Lightning App Builder pages for different record types to experience different page layout views during submission.
• Executed data loading processes to ensure accurate transfer into Salesforce.
• Validated application performance by conducting thorough testing with stakeholders.
• Used change sets for moving code from the Sandbox environment to Production.

Return to work.

• Designed and developed the 'Return to Work' exception form in Salesforce using Visualforce pages and Apex classes by following standard Salesforce practices.
• Executed project leading to annual savings of 1,500 hours by eliminating manual work.
• Created tailored reports and dashboards for monthly submission tracking.
• Saved detailed implementation documentation in Confluence for future use.

Covid-19 vaccine cards.

• Developed the 'Covid-19 vaccine card' project to collect all vaccine cards by creating a new custom object and establishing a lookup relationship to the customer.
• Ensured 100% data integrity by addressing and rectifying submission redundancies.
• Implemented sharing settings to restrict Experience Cloud user access to specific records upon submission.

Case Management.

• Enhanced efficiency by configuring Email-to-Case for automatic email conversion into cases, cutting down manual workload.
• Implemented email alerts, significantly reducing service level agreement violations by 20-30%.
• Connected Salesforce and Genesys-installed package to streamline agent-customer communications.
• Monitored Salesforce integrations with third-party tools such as Workday, HR Acuity, and Medallia.
• Partnered with the Network and Security teams to troubleshoot SSO authentication issues.
• Maintained data cleanliness and accuracy by adding custom validation rules and custom formulas, reports, and dashboards.
• Led Salesforce Release testing and performed testing after every release to identify any issues.

• Assisted in customer acquisition data transfer project for seamless transition involving 50K customers between banks.
• Developed and maintained Visualforce pages and Apex classes for streamlined BAU operations.
• Applied validation rules and formula fields to restrict duplicate account entries.
• 
  
• Implemented solutions to eliminate manual intervention in object permission management.
• Led sandbox refreshes post-sprint, ensuring data alignment.
• Developed unit tests achieving at least 75% code coverage before production deployment.
• Deployed code from Dev to UAT environments utilizing Git-based version control.