Sasha Julian
Downingtown
Summary
With a proven track record at Bonefish Grill, I excel in customer service excellence and multitasking in fast-paced environments. Adept at enhancing guest satisfaction and optimizing workflow efficiency, I leverage clear verbal communication and attention to detail to drive results. Skilled in time management, I consistently deliver exceptional service under pressure.
Overview
5
5
years of professional experience
Work History
Server
Bonefish Grill
12.2025 - Current
- Anticipated guest needs and ensured satisfaction through exceptional customer service.
- Facilitated collaboration with kitchen staff to ensure timely and accurate order delivery during peak hours.
- Oversaw cleanliness and organization of dining area to elevate guest satisfaction.
- Conducted training sessions for new servers on menu items, policies, and service standards.
- Delivered food and beverages efficiently while prioritizing customer satisfaction.
- Facilitated teamwork during peak shifts to enhance workflow efficiency and optimize guest experiences.
House Cleaner
Maria’s Home Cleaning
02.2024 - Current
- Performed detailed cleaning tasks in residential settings, ensuring high standards of cleanliness and organization.
- Utilized industry-standard cleaning tools and products to enhance efficiency and effectiveness of cleaning processes.
- Maintained accurate inventory of cleaning supplies, ensuring availability for daily operations.
- Developed strong relationships with clients through attentive service and responsiveness to their needs.
Assistant Manager
Giant Food Stores
08.2020 - 10.2023
- Assisted in managing daily operations to ensure efficient store performance.
- Coordinated staff schedules, optimizing labor allocation for peak hours.
- Trained new associates on customer service protocols and operational procedures.
- Developed and implemented merchandising strategies to enhance product visibility.
- Monitored inventory levels, ensuring timely replenishment of stock items.
- Analyzed sales data to identify trends and inform strategic decisions.
Education
High School Diploma -
Reading High School
Reading, PA06.2021
Skills
1) Customer service excellence
2) Clear verbal communication
3) Multitasking in fast paced environments
4) Time management
5) Working efficiently under pressure
6) Attention to detail and positive attitude
Languages
Spanish
Native or Bilingual
Timeline
Server
Bonefish Grill
12.2025 - Current
House Cleaner
Maria’s Home Cleaning
02.2024 - Current
Assistant Manager
Giant Food Stores
08.2020 - 10.2023
High School Diploma -
Reading High School