Satin Lambert

• Company Overview: VBA Office of Communication | Washington, D.C
• Lead a 130-person team across executive communications, HR, and budget management, ensuring alignment with strategic client engagement goals
• Manage a $20M+ budget, overseeing financial planning, resource allocation, and operational efficiencies to maximize service value for clients
• Develop and execute client-focused engagement strategies, ensuring long-term relationship retention and satisfaction
• Partner with operations leadership and functional support teams to execute customized account strategies that align with client objectives
• Spearhead contract renewal and RFP management, ensuring competitive retention rates and long-term sustainability
• Utilize Salesforce CRM to analyze client data, track service effectiveness, and measure stakeholder engagement trends
• Increased client engagement and retention by 40% through data-driven initiatives and proactive relationship management
• Lead KPI analysis and reporting, identifying key growth opportunities and service gaps to enhance client satisfaction
• Develop and led business reviews, proposal development, and strategic negotiations, ensuring client contracts were aligned with organizational goals
• Collaborate with internal and external partners to identify market trends and apply insights to improve service offerings
• Design and implement workflow improvements that increased team productivity and enhanced cross-functional collaboration
• Streamlined operations with process improvements, resulting in cost savings and efficiency gains.
• Apply creative solutions to secure buy-in from key stakeholders and drive measurable results
• Implemented robust financial controls to ensure accuracy of financial reporting and regulatory compliance.
• Established a positive organizational culture focused on employee engagement, collaboration, and continuous improvement.
• Collaborated with stakeholders on long-term strategic planning efforts aimed at future growth or diversification opportunities.
• Managed budgets effectively by monitoring expenses closely, optimizing resource allocation, and making informed financial decisions.
• Facilitated cross-functional collaboration to drive innovation and problem-solving efforts across the organization.
• Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.

Successfully negotiated and closed high-value real estate transactions, aligning solutions with client investment goals

• Lead strategic account management for a diverse portfolio of properties, optimizing operational performance and customer satisfaction
• Develop and execute customized marketing and engagement strategies to drive sales and expand client base
• Utilize CRM and lead generation tools to track customer engagement and convert leads into successful transactions
• Manage contract negotiations to ensure competitive pricing and long-term client satisfaction
• Provide creative solutions that address tenant needs and increased property value, securing long-term tenant retention and enhanced revenue generation
• Built and maintain strong customer relationships, ensuring a high level of client satisfaction and repeat business
• Grew client base by 50% through referrals, digital marketing, and targeted outreach efforts
• Create tailored solutions for property owners and tenants, ensuring compliance, profitability, and long-term success

• Company Overview: Education Services | Washington, D.C
• Provided legislative support by preparing briefing materials, white papers, reports, and talking points for executive leadership advocating for education policy changes.
• Conducted in-depth research on 100 federal education policies affecting education benefits, and tuition assistance governed by the GI Bill.
• Identified potential legislative risks affecting education benefits and developed mitigation strategies that safeguarded program funding and accessibility.
• Conducted client needs assessments and policy analysis, providing strategic recommendations for service improvement
• Managed cross-functional teams to execute major initiatives, ensuring alignment with business goals
• Led 50 workforce planning, training, and strategic development efforts to enhance team productivity.
• Assisted in the development of two annual budgets, ensuring accurate forecasting and resource allocation.
• Identified opportunities for cost savings of $2 million through data-driven analysis and strategic recommendations.