Saul Gonzalez
Lancaster,CA
Summary
Proven multitasker and communicator, excelled in high-pressure environments at Bjs Restaurants Inc, enhancing customer satisfaction and operational efficiency. Skilled in customer service and cleaning, adept in both English and Spanish, I significantly improved service quality through innovative strategies and team collaboration, showcasing flexibility and a commitment to excellence.
Energetic and personable with natural ability to create welcoming environments and foster positive guest experiences. Possesses strong communication and organizational skills essential for coordinating reservations and managing guest interactions. Committed to providing exceptional service and contributing to seamless and enjoyable atmosphere.
Overview
3
3
years of professional experience
Work History
Host
Bjs Restaurants Inc
08.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Car Wash Attendant
Surf Thru Express Car Wash
02.2024 - 07.2024
- Greeted customers and assessed needs to recommend suitable car wash services.
- Developed strong time-management skills by managing multiple tasks simultaneously without sacrificing service quality.
- Assisted customers with inquiries about available services or pricing options, guiding them toward appropriate selections based on their needs.
- Achieved customer satisfaction by providing high-quality professional service.
- Adhered to all safety protocols, reducing the risk of accidents and injuries on site.
- Cleaned and polished vehicle interiors and exteriors to high standards.
- Educated customers on self-service car wash operation for safe, appropriate use.
Cleaner
Blue Crew
01.2022 - 07.2022
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Emptied trashcans and transported waste to collection areas.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
Education
High School Diploma -
California Virtual Academy
Ripon, CA05.2021
Skills
- Customer service
- Flexible work schedule
- Cleaning and sanitizing
- Team collaboration
- Multitasking proficiency
- Sweeping and mopping
- Strong communication skills
- Housekeeping
- Guest relations
- Bilingual - Spanish and English
- Glass polishing
- Order accuracy
- Patience and empathy
- Problem-solving
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Graphic Design
- Drawing and Painting
- Electronics and Circuit Building
- Web Development and Design
- Video Game Design
- Digital Art and Animation
- Video Gaming
- Coding and Programming
Timeline
Host
Bjs Restaurants Inc
08.2024 - Current
Car Wash Attendant
Surf Thru Express Car Wash
02.2024 - 07.2024
Cleaner
Blue Crew
01.2022 - 07.2022
High School Diploma -
California Virtual Academy
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