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Dynamic Quality Analyst with progressive experience across customer service, data analytics, and quality management. Began career at Synchrony as a Customer Service Representative, transitioned to Amazon as an ML Data Analyst, and promotoed to quality functions, later moving to Teleperformance where I continue in the same role. Skilled in process enhancement, coaching, calibration calls, reporting, feedback delivery, and providing actionable insights to drive performance. Act as a strategic bridge between operations and SOP rollouts, ensuring smooth implementation of new processes while maintaining compliance and service excellence. Proven track record of improving CSAT/PSAT performance, enhancing agent capabilities, and enabling data-driven decision making. Well-positioned to take on a Quality Lead role with expertise in aligning quality initiatives to business goals.

Hardworking quality assurance technician focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.

Thorough Quality Assurance Specialist with 1-year background in Sudarshan Auto Industries Ptv. Ltd. Excellent resource management and allocation skills. Outstanding communication, organizational and time management talents.

 Detail-oriented individual with exceptional communication and project management skills. Demonstrated ability to efficiently handle multiple tasks in fast-paced environments. Recognized for proactive problem-solving and optimizing processes to support team objectives. 

Saul Lee

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Quality & Performane Analyst

Technical Support Analyst

Technical Trainer

Customer Service Representative

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No Degree - Marketing And Advertising

High School Diploma -

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Quality & Performane Analyst

Technical Support Analyst

Technical Trainer

Customer Service Representative

High School Diploma -

No Degree - Marketing And Advertising

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