Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Saul Rivera

Manheim,PA

Summary

Results-driven manager with extensive experience at Lost Communication, specializing in team leadership and customer service excellence. Increased productivity through targeted staff training and effective conflict resolution, consistently meeting sales targets. Proficient in strategic planning and operations management, cultivating strong relationships that enhance business growth and client satisfaction.

Overview

1
1
Certification

Work History

Manager

Lost Communication
  • Managed and motivated employees to enhance productivity and engagement.
  • Accomplished multiple tasks within established timeframes.
  • Maintained organized, professional, and safe environment for employees and patrons.
  • Resolved disputes promptly, ensuring high-quality service delivery and open communication.
  • Actively listened to staff concerns, resolving conflicts through effective mediation.
  • Monitored daily activities and mentored team members to maximize performance.
  • Cross-trained employees to enhance team agility and operational effectiveness.
  • Controlled costs to maintain budget compliance while increasing profits.

Telemarketer

Several Sources
  • Managed a high volume of calls daily while maintaining professionalism and efficiency.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Generated new leads through targeted cold calling efforts, expanding the company''s client base.

Customer Service Representative

Several Sources
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Sales Supervisor

Several Sources
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
  • Developed strong relationships with key clients, resulting in repeat business and increased revenue.
  • Checked store merchandise regularly for proper display and replenishment.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Boosted sales by implementing effective training programs for new and existing employees.
  • Analyzed sales data to set quotas and assess potential areas of growth.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
  • Promoted exceptional customer service by engaging clients on sales floor.
  • Coordinated promotional events to showcase product offerings effectively, attracting new customers to the brand.
  • Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
  • Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Effectively coached team members to reach weekly and monthly sales goals.

Education

No Degree - Electronics Technology

I.T.T Technical Institute
Mechanicsburg, PA

Accounting

Penn Foster Career School
Scranton, PA

High School Diploma -

Lancaster Catholic
Lancaster
05.1993

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex problem-solving
  • Staff training
  • Staff management
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Strategic planning
  • Operations management
  • Project management
  • Cross-functional teamwork

Accomplishments

Since 1993 after graduating from Lancaster Catholic, I entered into the United States Army for a 2-year tour.

From there I entered into the workforce, not knowing what to expect. I sought more experience at the time. So I entered into the realm of sales and marketing. Although I have only touched base in sales and marketing in high school where we studied for a brief 2 years.

My accomplishments of in sales has led through many customer service awards and anywhere from supervision management all the way to ownership of my own retail environment. I am presently engaged in sales online. I am very internet savvy established with both Poshmark and what not selling apps.

Certification

I have certificates for two DBS's in Pennsylvania.

I have had a license for selling vehicles in Pennsylvania, add licenses to distribute cellular for lost communication where I was the owner/ manager. This made me very diverse in the business realm.

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Manager

Lost Communication

Telemarketer

Several Sources

Customer Service Representative

Several Sources

Sales Supervisor

Several Sources

No Degree - Electronics Technology

I.T.T Technical Institute

Accounting

Penn Foster Career School

High School Diploma -

Lancaster Catholic

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Saul Rivera