Savanna Day
Cardinal Health
Verona
6
years of professional experience
Patient access and case management professional with extensive experience supporting high-touch specialty therapy programs and guiding patients through every stage of the treatment journey—from onboarding and benefit investigation to long-term adherence and ongoing support. Registered Health Information Technician (RHIT) with expertise in healthcare documentation, regulatory compliance, and patient privacy, experienced serving as the primary point of contact for patients, caregivers, healthcare providers, specialty pharmacies, and payers while ensuring timely access to therapy through insurance navigation, prior authorizations, financial assistance enrollment, and proactive outreach. Skilled at resolving access barriers, advocating for patients and caregivers, educating patients on treatment and available resources, providing compassionate emotional support, and collaborating with cross-functional teams to deliver an exceptional patient experience. Proficient in Salesforce CRM documentation, adverse event awareness, SOP adherence, and process improvement with a strong commitment to improving patient outcomes.
Work History
Quality Assurance
2 Months- Owned quality support for product technical complaints and adverse event (AE) reporting within a specialty medication support environment, ensuring validated intake, documentation integrity, and regulatory alignment across pharmacovigilance reporting systems and portals.
- Adjudicated adverse events for reportability, data integrity, and completeness to ensure timely and compliant submissions aligned with pharmacovigilance (PV) requirements and support safe, timely patient access to therapy.
- Guided internal agents on AE reportability criteria and correct completion of reporting forms and systems, strengthening consistency and improving documentation quality across patient, caregiver, and provider-related interactions.
- Conducted reconciliation and review of adverse event and discontinuation records to identify reporting gaps, ensure timely capture within regulatory timelines, and escalate late or missing cases to support patient safety and continuity of care.
- Managed structured review and resolution of client inquiries related to adverse events and product complaints, ensuring accurate interpretation of case details and compliant communication of reporting determinations across stakeholders.
- Partnered with leadership to refine quality processes and reporting resources, improving frontline agent understanding of AE requirements and strengthening data integrity, regulatory compliance, and pharmacovigilance reporting quality to support timely safety signal detection and reinforce patient safety outcomes within a specialty medication environment.
Analyst, Senior Case Manager
11 Months- Executed launch readiness activities for a specialty therapy program within a pre-commercial hub environment, building capability in end-to-end workflows including benefit investigation, copay assistance qualification, REMS program requirements, and patient access coordination supporting patient journey continuity and therapy initiation readiness.
- Developed clinical and therapeutic understanding through intensive disease state education and specialty drug training, applying knowledge to strengthen patient access discussions and support coordination aligned with treatment requirements.
- Executed cross-functional access alignment with Field Reimbursement Managers and Patient Education Managers to coordinate provider office workflows, reimbursement pathways, and patient onboarding strategies supporting consistent patient journey execution.
- Applied simulation-based hub scenarios to strengthen real-world coordination between healthcare providers, patients, and field reimbursement teams, reinforcing structured access, onboarding, and reimbursement workflow execution.
- Developed working knowledge of patient support programs, including enrollment pathways, reimbursement assistance, REMS-related requirements, and access resources to reduce barriers across the patient treatment journey.
- Partnered with CRM development teams to provide user-driven feedback that improved system functionality, strengthening workflow efficiency and enhancing patient access coordination and case management execution.
- Contributed to Work Instruction (WI) and SOP enhancements while collaborating with leadership to identify operational gaps and implement process improvements supporting standardized, high-quality patient access workflows and operational consistency.
Patient Access Specialist/Case Manager
3 Years 5 Months- Served as primary point of contact for healthcare providers, patients, and field teams, coordinating end-to-end program enrollment, benefit verification, and financial assistance support while collaborating with cross-functional partners and obtaining required information from HCPs to ensure timely access to therapy and a positive patient experience.
- Led patient onboarding and follow-up engagement, providing high-touch education on treatment processes, disease-related information, and available support resources, while guiding patients through next steps in the treatment journey and connecting them to appropriate community and support services.
- Coordinated benefit investigations and prior authorization activities across commercial and government payers, including escalation support, insurance follow-up, and assistance with coverage resolution, denials, and appeals to reduce delays in therapy initiation.
- Supported financial assistance and patient support program enrollment by screening eligibility, navigating available assistance options, and connecting patients to internal and external resources to reduce treatment access barriers.
- Initiated and maintained structured adherence support programs through proactive outreach, scheduled touchpoints, and ongoing patient education reinforcement to promote treatment persistence and continuity of care.
- Maintained HIPAA compliance and regulatory documentation standards through accurate case management, audit-ready recordkeeping, and timely CRM updates in alignment with company policies.
- Documented adverse events and product complaints in accordance with pharmacovigilance (PV) protocols and regulatory reporting requirements to support patient safety and compliance standards.
- Managed territory-based case loads supporting patient access across commercial and government payers, ensuring reimbursement alignment, utilization management coordination, and uninterrupted therapy access throughout the treatment journey.
Support Associate Liaison
7 Months- Directed daily operations for a 100-associate team, ensuring SOP compliance and consistent execution across patient support workflows that strengthened access continuity, improved patient experience, and maintained operational quality across complex case management processes.
- Led large-scale patient re-enrollment initiatives supporting 30,000+ patients, improving adherence continuity and reducing coverage disruptions through streamlined access workflows and coordinated patient support across the treatment journey.
- Enhanced CRM system functionality by improving patient data accuracy by 25%, strengthening case visibility to support more effective care coordination, access decision-making, and resolution of patient access barriers.
- Developed training materials and communication guides for Medicare Part D program updates, supporting patient transition readiness, coverage continuity, and reducing access disruptions during policy and benefit changes.
- Improved operational efficiency by 15% through enhanced tracking, reporting, and prioritization processes that supported timely patient case progression and reduced delays in access to therapy.
- Served as operational Subject Matter Expert (SME), providing escalation support and SOP guidance with ownership of patient access resolution workflows to ensure consistent, high-quality case outcomes and effective care coordination across stakeholders.
Patient Service Representative
1 Year 1 Month- Supported end-to-end patient access by coordinating registration, insurance verification, and prior authorization processes to ensure timely and uninterrupted access to care.
- Served as a key point of contact for patients by clearly communicating next steps in the treatment journey, addressing inquiries, and guiding patients through the onboarding experience.
- Managed administrative and case coordination functions including referral processing, document management, record scanning, and follow-up scheduling to support continuity of care and efficient case progression.
Education
Registered Health Information Technologist
- Credentials: RHIT (Registered Health Information Technician)
- Graduated with Honors
- Dean's List
- GPA: 3.7
Skills
Patient Onboarding & Long-Term Adherence Support
Benefit Investigation
Insurance Verification
Reverification & Prior Authorization
Specialty Medication Access
Reimbursement & Payer Navigation
Financial Assistance & Patient Assistance Program (PAP) Enrollment
Patient Education
Advocacy & Emotional Support
CRM & Salesforce Documentation
Cross-Functional Collaboration (HCPs
Specialty Pharmacies
FRMs & Operations)
Pharmacovigilance & Adverse Event Reporting
HIPAA Compliance & Regulatory Requirements
Case Lifecycle Management & Access Barrier Resolution
Process Improvement
SOP/WI Development & Training
Timeline
Quality Assurance
Cardinal Health
05.2026 - CurrentRead More
Analyst, Senior Case Manager
Cardinal Health
06.2025 - 05.2026Read More
Support Associate Liaison
Cencora
08.2024 - 03.2025Read More
Patient Access Specialist/Case Manager
Cencora
12.2021 - 05.2025Read More
Patient Service Representative
UPMC
11.2020 - 12.2021Read More
Community College of Allegheny County
Registered Health Information Technologist
Read More