Savannah Jimenez
Levittown
Summary
I am seeking an opportunity to apply my academic achievements and coursework knowledge to gain hands-on experience and develop new skills in a professional work environment.
Overview
7
7
years of professional experience
Work History
Surveillance Investigator
Allied Universal
03.2025 - Current
- Collected documentation, such as video evidence for clients.
- Conducted mobile and stationary surveillance on subjects of claims investigations.
- Collaborated with fellow investigators to develop strategies for complex cases, resulting in efficient resolutions.
- Implemented creative problem-solving tactics when encountering obstacles during an investigation, resulting in a higher success rate.
- Achieved successful case resolutions by conducting thorough background research and gathering evidence.
- Improved team collaboration with regular communication and sharing of findings during investigations.
- Conducted covert operations to gather intelligence, leading to the exposure of fraudulent activities.
Store Manager
Rent-A-Center
01.2024 - 02.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
Overnight Shift Supervisor
Wawa Food Markets
03.2018 - 08.2022
- Oversaw compliance with local, state, and federal regulations, ensuring all employees adhered to proper protocols during overnight operations.
- Trained new employees on company policies and procedures, ensuring they were prepared to excel in their roles from day one.
- Increased customer satisfaction by addressing complaints promptly and implementing solutions to prevent future occurrences.
- Evaluated operational processes regularly, making data-driven decisions to optimize workflow during the overnight hours.
- Maintained strict adherence to safety protocols, minimizing accidents and creating a secure workspace for all employees.
- Completed cash and credit card transactions accurately using POS software.
Education
Master of Science - Criminal Justice/Forensic Science
Salem University
Salem, WV04-2026
Bachelor of Arts - Criminal Justice/Crime Scene Investigation
Salem University
Salem, WV04-2025
Skills
- Time Management
- Leadership
- Emotional Intelligence
- Communication
- Team Work
- Problem Solving
- Decision Making
- Confidentiality
- Management
- Computer Literacy
- Critical Thinking
Timeline
Surveillance Investigator
Allied Universal
03.2025 - Current
Store Manager
Rent-A-Center
01.2024 - 02.2025
Overnight Shift Supervisor
Wawa Food Markets
03.2018 - 08.2022
Master of Science - Criminal Justice/Forensic Science
Salem University
Bachelor of Arts - Criminal Justice/Crime Scene Investigation
Salem University
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