Summary
Overview
Work History
Education
Skills
Timeline
Generic

Savannah Oesterling

Butler

Summary

Dynamic Back of House Manager at Donut Connection with a proven track record in optimizing kitchen operations and enhancing employee engagement. Skilled in food safety compliance and staff training, I fostered a collaborative environment that improved performance and customer satisfaction. Committed to maintaining high sanitation standards while driving team productivity.

Overview

21
21
years of professional experience

Work History

Back of House Manager

Donut Connection
03.2022 - Current
  • Followed operational procedures and enforced product standards, quality and consistency.
  • Organized stockroom for quick and safety-centered workflow.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Established team priorities, maintained schedules and monitored performance.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Department Manager

Walmart
02.2009 - 01.2017
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
  • Trained new employees on handling, safety and stocking procedures.
  • Maintained a clean and organized work environment, adhering to strict sanitation standards for food handling and safety.

Kitchen Manager

Snack N' Pack
12.2004 - 09.2009
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.

Education

GED -

Knoch High School
Saxonburg, PA

Skills

  • Sanitation standards
  • Kitchen operations
  • Food safety compliance
  • Staff training
  • Employee scheduling
  • Ordering supplies
  • Performance evaluations
  • Teamwork and collaboration
  • Customer service
  • Time management
  • Reliable and responsible

Timeline

Back of House Manager

Donut Connection
03.2022 - Current

Department Manager

Walmart
02.2009 - 01.2017

Kitchen Manager

Snack N' Pack
12.2004 - 09.2009

GED -

Knoch High School

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Savannah Oesterling