Savannah Oliver
Ashley
Summary
Recent graduate with foundational knowledge in Nursing and hands-on experience gained through academic projects and clinicals. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server/Bartender
Lehigh Valley Restaurant Group
08.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Nursing Assistant
Geisinger
05.2023 - 08.2023
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Customer Service Manager
Walmart
07.2017 - 02.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Oversaw accounting services to ensure accurate financial records.
- Cultivated trusting relationships with coworkers to enhance team collaboration.
Shift Supervisor
KFC
07.2014 - 07.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Education
Associate Degree in Nursing - Nursing
Luzerne County Community College
Nanticoke, PA05-2025
Bachelor of Science -
King's College
Wilkes-Barre05-2019
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Multitasking Abilities
- Customer feedback management
- Team leadership
- Team member support
- Problem-solving
- Calm demeanor
- Team player
- Warm and friendly
Languages
English
Native or Bilingual
Certification
BLS Certification
Timeline
Nursing Assistant
Geisinger
05.2023 - 08.2023
Server/Bartender
Lehigh Valley Restaurant Group
08.2021 - Current
Customer Service Manager
Walmart
07.2017 - 02.2021
Shift Supervisor
KFC
07.2014 - 07.2017
BLS Certification
Associate Degree in Nursing - Nursing
Luzerne County Community College
Bachelor of Science -
King's College
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