Scott Givens
Pittsburgh
Summary
Proven Driver Sales Representative and Janitorial Manager with a track record of enhancing client satisfaction and streamlining operations at Building Stars. Expert in GPS navigation and fostering team collaboration, I've significantly improved route efficiency and workplace morale. My dedication to safety and exceptional customer service drives continuous improvement and client trust.
Overview
9
9
years of professional experience
Work History
Driver, Warehouse Orders
Craig’s Beer
04.2021 - Current
Janitorial Manager
Building Stars
02.2018 - 09.2021
- Improved facility cleanliness by conducting regular inspections and addressing issues promptly.
- Developed strong vendor relationships for cost-effective supply procurement and inventory management.
- Increased client satisfaction by consistently maintaining a clean and safe environment for occupants.
- Managed janitorial staff scheduling, ensuring adequate coverage for all shifts and tasks.
- Led staff meetings to discuss progress updates, share best practices, address concerns, and maintain open lines of communication within the team.
- Reduced employee turnover through effective hiring, training, and performance management.
- Conducted thorough staff evaluations to identify strengths, opportunities for growth, and professional development needs.
- Established strong communication channels among team members, fostering a positive work environment that encouraged feedback and collaboration.
- Enhanced custodial team efficiency by implementing new cleaning processes and schedules.
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
- Issued assignments to staff and inspected special requests and areas of concentration to encourage smooth flow of housekeeping operation.
Driver Sales Representative
LKQ
07.2016 - 11.2017
- Conducted regular vehicle inspections to maintain optimal performance and prevent breakdowns or delays on the road.
- Streamlined order processing procedures for faster delivery times by working closely with warehouse staff during loading/unloading procedures.
- Promoted a safe working environment by adhering to all safety guidelines and reporting any potential hazards or incidents promptly.
- Collaborated with team members to identify new business opportunities and expand client base.
- Improved route efficiency by utilizing GPS technology and adjusting plans based on real-time traffic conditions.
- Assisted in resolving customer complaints or concerns, ensuring repeat business and overall satisfaction.
- Increased sales by establishing rapport with customers and providing exceptional service during deliveries.
- Boosted company reputation with excellent communication skills and professional demeanor while interacting with clients.
- Safely operated company vehicles, adhering to all traffic laws and safety regulations to minimize accidents and vehicle damage.
- Ensured timely deliveries for customer satisfaction by planning efficient routes and managing time effectively.
- Demonstrated flexibility in adapting to changing schedules or last-minute requests from customers without compromising punctuality or service quality.
- Enhanced product knowledge through continuous training, resulting in increased confidence when presenting products to customers.
- Managed cash transactions accurately, balancing daily deposits, receipts, and expenses for proper financial reporting.
- Contributed to a positive work environment by actively participating in team meetings and sharing best practices with colleagues.
- Developed strong relationships with both new and existing clients by consistently exceeding expectations in service quality.
- Maintained positive relationships with customers using good communication and follow-through abilities.
Education
Cdl
Ccac Boise
Pittsburgh, PA07.2023
N/a -
Oliver High
Pittsburgh, PA06.2016
Skills
- Loading and unloading
- Order picking
- Heavy lifting
- Warehouse safety
- Truck loading
- Shipping and receiving
- Customer service
- Pallet jack handling
- Vehicle maintenance
- Payment collection
- Deadline oriented
- Dependable and reliable
- Positive attitude
- Stock control
- Valid Driver's license
- Safe driving record
- GPS and route planning
- Attention to detail
- Vehicle inspections
- Map reading and navigation skills
- Problem-solving
- Time management skills
- Dispatch communication
- Client relationship management
- Commercial driving
- Forklift operation
- Teamwork and collaboration
- GPS navigation
- Pre-trip and Post-trip inspections
- DOT compliance
- Adaptability and flexibility
- Customer interaction
- Physical stamina
Timeline
Driver, Warehouse Orders
Craig’s Beer
04.2021 - Current
Janitorial Manager
Building Stars
02.2018 - 09.2021
Driver Sales Representative
LKQ
07.2016 - 11.2017
Cdl
Ccac Boise
N/a -
Oliver High
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