Summary
Overview
Work History
Skills
Military Service
Timeline
Generic

Scott Knamm

Jonestown,PA

Summary

Dynamic Inside Sales Representative with a proven track record at Woodgrain Millwork Inc, excelling in relationship building and sales expertise. Leveraged product knowledge to enhance customer satisfaction and drive revenue growth. Recognized for exceptional customer service and analytical thinking, consistently delivering tailored solutions that meet client needs.

Overview

31
31
years of professional experience

Work History

Inside Sales Representative

Woodgrain Millwork Inc
07.2005 - Current
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.

Field Representative

Greentree Sales
11.2004 - 07.2005
  • Completed paperwork in full, on time and with high accuracy.
  • Optimized route planning to minimize travel time while maximizing client visits, resulting in greater efficiency and cost savings.
  • Provided detailed reports post-service visits to document issues resolved, recommendations made, and any potential areas for improvement.
  • Collaborated closely with other departments to ensure seamless service delivery across all channels.
  • Maintained accurate records of customer accounts, ensuring timely updates and efficient retrieval when needed.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.

Millwork Sales Specialist

Lowe's
02.1994 - 11.2004
  • Stayed current on industry trends and new product offerings, enabling informed discussions with clients about innovative solutions for their projects.
  • Assisted clients in selecting appropriate hardware finishes that complemented their chosen millwork styles seamlessly.
  • Streamlined the ordering process for improved efficiency, resulting in faster turnaround times for clients.
  • Maximized product availability by maintaining accurate inventory records and coordinating with suppliers for timely deliveries.
  • Helped customers obtain correct sizes and shapes by using power tools to cut lumber.
  • Supported commercial customers in setting up accounts and finding consistent lumber supplies.
  • Increased per-customer sales totals by recommending additional tools, supplies and lumber.

Skills

  • Customer service
  • Attention to detail
  • Exceptional customer service
  • Cheerful and energetic
  • Product knowledge
  • Adept multi-tasker
  • Analytical thinking
  • Sales expertise
  • Relationship building and management
  • Data entry
  • Organized and efficient
  • Upselling and cross selling

Military Service

US Navy 4 years in the US Navy stationed on the USS San Diagiao AF6 as a Boiler Tech E5

Timeline

Inside Sales Representative

Woodgrain Millwork Inc
07.2005 - Current

Field Representative

Greentree Sales
11.2004 - 07.2005

Millwork Sales Specialist

Lowe's
02.1994 - 11.2004

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Scott Knamm