Scott McLaughlin
Trout Run
Summary
Dedicated Parts Counter Attendant with proven reliability and exceptional customer service skills. Adept at managing inventory and resolving customer issues efficiently to enhance satisfaction.
Overview
33
33
years of professional experience
Work History
Parts Counter Attendant
Cleveland Brothers Equipment
01.2010 - Current
- Operated point-of-sale systems to process customer transactions efficiently.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of workstations to ensure a safe environment.
- Assisted in inventory management by restocking supplies and monitoring stock levels.
Compact Equipment Sales/Product Support Specialist
Highway Equipment & Supply Company
09.2008 - 01.2010
- Provided customer support for equipment troubleshooting and service inquiries, enhancing overall satisfaction.
- Coordinated training sessions for new product features, improving user knowledge and engagement.
- Developed comprehensive documentation for product usage and maintenance, streamlining information access.
- Collaborated with engineering teams to resolve complex technical issues, ensuring timely solutions for clients.
- Followed up with customers to verify resolution of reported issues and initiated product replacement for unresolved problems.
Hydraulic & Machining Sales Specialist
Cleveland Brothers Equipment
11.2006 - 06.2008
- Oversaw multi-county region providing hydraulic solutions for various heavy equipment sectors
Parts Counter Associate/Parts Manager
Cleveland Brothers Equipment
04.1999 - 11.2006
- Managed inventory levels and ensured accurate order fulfillment for parts requests.
- Provided exceptional customer service by assisting technicians with parts selection and inquiries.
- Utilized computerized inventory management systems to track stock and process orders efficiently.
- Collaborated with team members to streamline workflow and improve overall operational efficiency.
- Trained new staff on product knowledge, inventory procedures, and customer service standards.
- Resolved customer complaints by identifying issues and providing effective solutions promptly.
Infantryman
US Army
06.1993 - 07.2001
- Led tactical operations to ensure mission success and team safety.
- Executed reconnaissance missions, gathering critical intelligence for strategic planning.
- Oversaw maintenance of weapons systems, ensuring operational readiness at all times.
Education
High School Diploma -
Montoursville Area High School
Montoursville, PASkills
- Excellent work ethic
- Team player
- Reliability and punctuality
- Effective communication
Timeline
Parts Counter Attendant
Cleveland Brothers Equipment
01.2010 - Current
Compact Equipment Sales/Product Support Specialist
Highway Equipment & Supply Company
09.2008 - 01.2010
Hydraulic & Machining Sales Specialist
Cleveland Brothers Equipment
11.2006 - 06.2008
Parts Counter Associate/Parts Manager
Cleveland Brothers Equipment
04.1999 - 11.2006
Infantryman
US Army
06.1993 - 07.2001
High School Diploma -
Montoursville Area High School