Scott Shaw
Bellwood
Summary
Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Parts Specialist
Stuckey Automotive
Altoona, PA
05.2025 - Current
- Managed inventory levels to ensure availability of parts for customer needs.
- Assisted customers in identifying and sourcing the correct automotive parts.
- Collaborated with service department to streamline parts ordering processes.
- Trained new staff on inventory management systems and customer service protocols.
Store Manager
O'Reilly Auto Parts
Duncansville, Pennsylvania
06.2024 - 05.2025
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Created weekly work schedules for store personnel.
- Updated and maintained store signage and displays.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Delegated work to staff, setting priorities and goals.
Parts Specialist
Altoona Honda
Altoona, Pennsylvania
06.2021 - 06.2024
- Provided customers with technical advice regarding parts information and availability.
- Tracked team performance targets and sales metrics to identify areas for improvement.
- Researched pricing, availability, compatibility, quality standards, and other factors related to purchasing decisions.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Increased team productivity by implementing multiple strategic process improvements.
- Documented any discrepancies between actual inventory counts versus what was recorded in the system.
- Processed returns, exchanges, and refunds in a timely manner.
- Monitored stock levels of all products in the storeroom to ensure adequate supply at all times.
Parts Manager
Dean Patterson Motors
Altoona, PA
09.2018 - 10.2020
- Trained and monitored employees to teach daily tasks and improve performance.
- Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages.
- Developed and implemented parts department policies and procedures to improve efficiency.
- Maintained records of all orders placed, received, and shipped.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Conducted monthly audits of inventory control systems.
- Performed scheduled inventory audits per to verify accuracy and product availability.
- Organized and monitored inventory levels of parts, tools, and supplies.
Store Manager
Genuine Parts Co
Tyrone, Pennsylvania
05.2017 - 09.2018
- Created effective business plans to focus strategic decisions on long-term objectives.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Created weekly work schedules for store personnel.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared staff work schedules and assigned team members to specific duties.
- Maintained accurate records of employee performance reviews.
Store Manager
Genuine Parts Co
Duncansville, Pennsylvania
06.2014 - 05.2017
- Monitored employee performance and identified performance gaps for corrective action.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Created weekly work schedules for store personnel.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Education
High School Diploma -
Altoona Area High School
Altoona, PA06-1990
High School Diploma -
Greater Altoona Career And Technology Center
Altoona, PA06-1990
Skills
- Operational budgeting
- Hourly shift management
- Store operations oversight
- Promotional planning
- Multitasking and organization
- Customer service
- Cash management
- Bank and safe deposits
- Training and mentoring
- Performance reviews
- Delegating work
- Loss prevention
- Inventory management
- Employee training
- Shift scheduling
Certification
Forklift Certified
Timeline
Parts Specialist
Stuckey Automotive
05.2025 - Current
Store Manager
O'Reilly Auto Parts
06.2024 - 05.2025
Parts Specialist
Altoona Honda
06.2021 - 06.2024
Parts Manager
Dean Patterson Motors
09.2018 - 10.2020
Store Manager
Genuine Parts Co
05.2017 - 09.2018
Store Manager
Genuine Parts Co
06.2014 - 05.2017
High School Diploma -
Altoona Area High School
High School Diploma -
Greater Altoona Career And Technology Center