Scott Suiters
Bedford
Summary
Dynamic and innovative leader with extensive experience at Omni Bedford Springs Resort & Spa, excelling in event management and creative menu development. Proven track record in enhancing guest experiences through immersive events and effective team collaboration. Proficient in OpenTable and Microsoft Office, driving operational efficiency and fostering a culture of excellence.
Banquet operations professional with proven track record in delivering high-quality event services and client satisfaction. Known for strong team leadership and adaptability, ensuring smooth execution of events. Expertise in managing logistics and fostering collaborative work environment to achieve outstanding results.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Director of Banquet Operations and Special Events
Omni Bedford Springs Resort & Spa
03.2022 - Current
- .Managed daily operations of the Banquet team, including department leads, servers, bartenders, and event setup crews, to ensure seamless execution of events and high-quality guest service
- Monitored and controlled monthly departmental expenses by managing purchasing orders and inventory to ensure cost-effective operations aligned with business volume. Assisted the Food & Beverage Director in reviewing and analyzing monthly F&B expenses. Actively participated in annual budgeting processes, including expense forecasting and staffing plans, to ensure accurate and efficient budget planning.
- Reviewed and approved weekly staff schedules to ensure accurate staffing levels and effective labor cost control based on business needs.
- Attended key meetings to ensure effective communication across the resort and within the Banquet Department, fostering collaboration and alignment on goals and operations. (Daily Stand Up, Daily GEM Meeting, BEO Review, Resume Meeting, P&L, Monthly Manager/Corporate Trainings)
- Oversee and plan all Food & Beverage special events, with a focus on creating immersive, themed experiences that leave lasting memories, encouraging guests to return time and time again. Events include quarterly wine dinners, themed pop-up bars, holiday grand buffets, Christmas and Easter family events, and farm-to-table dinners
- Participated in biweekly planning meetings to coordinate resort events. Managed the Events OpenTable platform, overseeing reservations and creating event listings within the OpenTable Guest Center to ensure seamless guest experiences.
- Oversaw weekly resort lobby activations, curating surprise-and-delight moments to enhance the guest experience and create memorable interactions.
Senior Banquet Manager
Omni Bedford Springs Resort & Spa
11.2021 - 03.2022
- Managed daily operations of the Banquet team, including servers, bartenders, and event setup crews, to ensure seamless execution of events and high-quality guest service
- Monitored and controlled monthly departmental expenses by managing purchasing orders and inventory to ensure cost-effective operations aligned with business volume.
- Prepared and managed weekly department schedules to ensure optimal staffing levels and efficient labor management
- Attended key meetings to ensure effective communication across the resort and within the Banquet Department, fostering collaboration and alignment on goals and operations. (Daily Stand Up, Daily GEM Meeting, BEO Review, Resume Meeting, P&L, Monthly Manager/Corporate Trainings)
Food and Beverage Manager
Omni Bedford Springs Resort & Spa
06.2020 - 11.2021
- Managed daily operations of resort outlets and Banquet events, ensuring smooth execution and exceptional guest experiences. Provided regular reports to the Food & Beverage Director.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
- Assisted in the successful opening of the resort's new Lobby Bar and Coffee Shop, ensuring a smooth launch and seamless integration into daily operations.
BQT Manager
Omni Bedford Springs Resort & Spa
04.2016 - 06.2020
- Assisted the Banquet Director with the daily operations of the serving team and event setups, ensuring efficiency and high-quality service delivery.
- Attended BEO (Banquet Event Order) meetings and daily stand-ups, stepping in for the Banquet Director as needed to ensure continuity of operations.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Created and managed department schedules for servers and event setups, ensuring adequate staffing and smooth event execution.
Banquet Setup Manager
Omni Bedford Springs Resort & Spa
04.2013 - 04.2016
Banquet Setups
Omni Bedford Springs Resort & Spa
07.2007 - 04.2013
Education
Northern Bedford
Loysburg, PA06-2006
Skills
- Creativity and innovation
- Event management
- Menu development - Cleveland Menu
- Technology proficiency - Micro Soft Office and Share Point
- Trained and experienced using, OpenTable, Salesforce, Social Tables, Birchstreet, Onestream, Kronos, UltiPro, and OnTrack
Accomplishments
- Taskforce experience
- Opened new Lobby Bar and Coffee Shop
- Manager of the year in 2023
- Manager of the Quarter in 2019, 2016, 2014
- Omni Service Champion in 2012, 2009
- Benchmark Hospitality Best of the Best 2007
Certification
- Ramp Owner/Manager - Name on resort liquor license
- Ramp Server certification
- Event Diagraming Social Tables
- Salesforce
Timeline
Director of Banquet Operations and Special Events
Omni Bedford Springs Resort & Spa
03.2022 - Current
Senior Banquet Manager
Omni Bedford Springs Resort & Spa
11.2021 - 03.2022
Food and Beverage Manager
Omni Bedford Springs Resort & Spa
06.2020 - 11.2021
BQT Manager
Omni Bedford Springs Resort & Spa
04.2016 - 06.2020
Banquet Setup Manager
Omni Bedford Springs Resort & Spa
04.2013 - 04.2016
Banquet Setups
Omni Bedford Springs Resort & Spa
07.2007 - 04.2013
Northern Bedford
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